Retail Banking Operations & Onboarding Specialist

Indian Overseas Bank; Singapore; On-site; SGD 60,000 - 84,000; Full time

Job summary

Indian Overseas Bank in Singapore is seeking a Retail Banking/Accounts professional to manage day-to-day customer interactions across channels, ensuring accurate onboarding and KYC compliance.

The role involves authorising retail transactions, handling remittance, cheque clearing, cash handling, and maintaining regulatory reporting as part of smooth operations. Strong focus on service quality and governance.

Qualifications

• Onboarding new customers and scrutinizing documents.
• Knowledge of regulatory/compliance requirements.
• Knowledge of preparation of regulatory reports.
• Account lifecycle operations (Opening/Closure).

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers.
• Communicating with customers through various channels.
• Liaising with Customer, Banks on update/follow up issues.
• Authorise Retail Banking Transactions including Money Exchange, Remittance and Personal Account Management, Account Opening.
• Approve operational matters, such as Inward/Outward Remittance (Meps, TelegraphicTransfer, Drafts Cashier Order).
• Handling local and foreign cheques clearing through CTS/EGIRO.
• Handling currency cash.
• Ensure the smooth and efficient day-to-day operations.
• Onboarding new customer (SB/CA) and scrutinizing documents.
• Possess sound understanding of relevant regulatory/compliance requirements.
• Knowledge of preparation of Customer Statement Message
• Knowledge of Reconciliation
• Knowledge of preparation of regulatory reports.
• Customer Onboarding, KYC Compliance and Updation.
• Account lifecycle operations (Opening/Closure)

Skills

Customer service

Communication

Regulatory compliance

KYC awareness

Attention to detail

Job description

Indian Overseas Bank in Singapore is seeking a Retail Banking/Accounts professional to manage day-to-day customer interactions across channels, ensuring accurate onboarding and KYC compliance.

The role involves authorising retail transactions, handling remittance, cheque clearing, cash handling, and maintaining regulatory reporting as part of smooth operations. Strong focus on service quality and governance.