Restaurant Service Lead: Guest Experience & Ops

Revolver; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

Revolver in Singapore is seeking a proactive Restaurant Supervisor to lead daily operations and ensure exceptional guest satisfaction. You will motivate the service team, maintain efficiency, and support management in achieving operational excellence.

The role emphasizes staff leadership, smooth service flow, and strong customer service, with responsibilities spanning floor oversight, guest interaction, and collaboration with the manager on inventory and promotions.

Qualifications

• Minimum 2 years of experience in F&B service.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Able to work in a fast-paced environment and handle operational challenges.
• Good knowledge of POS systems and restaurant operations.
• Strong team player with a passion for hospitality.

Responsibilities

• Oversee restaurant floor operations during service hours.
• Ensure tables are properly set up and the restaurant is ready for service.
• Monitor staff performance to maintain service standards and efficiency.
• Handle guest enquiries, feedback, and complaints professionally.
• Lead and motivate service staff to deliver consistent, high-quality service.
• Conduct pre-service briefings and communicate daily specials, promotions, or changes.
• Support onboarding of new team members.
• Greet and engage with guests to ensure satisfaction.
• Handle VIP or special requests with attention to detail.
• Ensure that guests receive prompt, courteous, and professional service.
• Assist the Restaurant Manager in inventory control, ordering, and stock checks.

Skills

Leadership

Communication

Customer Service

Problem Solving

POS Systems

Hospitality

Job description

Revolver in Singapore is seeking a proactive Restaurant Supervisor to lead daily operations and ensure exceptional guest satisfaction. You will motivate the service team, maintain efficiency, and support management in achieving operational excellence.

The role emphasizes staff leadership, smooth service flow, and strong customer service, with responsibilities spanning floor oversight, guest interaction, and collaboration with the manager on inventory and promotions.