Restaurant Ops Trainee — Japanese Speaker, Global Growth

NEXTBEAT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Benefits offered by this job

Overseas travel

Career development

Job summary

Nextbeat Singapore Pte. Ltd. is seeking a customer service professional to oversee daily restaurant operations and drive smooth service delivery in a busy CBD setting.

The role requires Japanese language proficiency, at least 3 years of customer service experience, and the ability to manage multiple units amidst a high-pressure environment. Expect a 6-day work week with opportunities for overseas exposure and clear career progression.

Qualifications

• Proficiency in Japanese is required to communicate with Japanese-speaking customers and provide a high level of service.
• Minimum 3 years relevant customer service experience.
• Meticulous and detailed in delivery of service and communication.
• Experience in managing complex multi operating units.
• Well-groomed and comfortable working under stress and a demanding environment.
• Positive attitude, cheerful and good interpersonal skills.
• Comfortable working split shift and a 6 days work week.
• Ready to start immediately or within a short notice period

Responsibilities

• Oversee the daily operations of the restaurant to ensure smooth and efficient service delivery.
• Develop and implement operational plans aligned with organisational objectives.
• Manage business performance while fostering a positive customer and employee experience.
• Demonstrate strong commitment and passion for customer service and the food service industry.
• Remain adaptable and open to cross-outlet training and deployment where required.
• Able to be progressive and adaptable to read the business landscape and equipped with good analytical skills and problem-solving abilities.
• Report directly to the Restaurant Manager.

Skills

Japanese language proficiency

Customer service experience

Multi-unit management experience

Interpersonal skills

Job description

Nextbeat Singapore Pte. Ltd. is seeking a customer service professional to oversee daily restaurant operations and drive smooth service delivery in a busy CBD setting.

The role requires Japanese language proficiency, at least 3 years of customer service experience, and the ability to manage multiple units amidst a high-pressure environment. Expect a 6-day work week with opportunities for overseas exposure and clear career progression.