Restaurant Ops & Service Lead (Plant‑Based Menu)

THE WHOLE EARTH PTE. LTD.; Singapore; Presencial; SGD 38.000 - 56.000; Jornada completa

Descripción de la vacante

The Whole Earth Pte. Ltd. is seeking an Operations Lead to oversee day-to-day food service activities and ensure smooth operations. You will build strong relationships with customers and staff while upholding company standards.

Responsibilities include supervising the service team, coordinating with kitchen and delivery partners, and maintaining high standards of food safety and guest service, including knowledge of plant-based, allium-free dishes.

Formación

• Experience in managing daily food service operations.
• Ability to supervise a service team and meet sales targets.
• Familiar with food safety, hygiene and cleaning logs.

Responsabilidades

• Oversee daily operations to ensure smooth service.
• Monitor safety, hygiene and sanitation guidelines; maintain logs.
• Use POS and reservation systems to monitor sales and orders.
• Coordinate with delivery platforms for orders and updates.
• Lead, train and coach service team; conduct pre-shift briefings.
• Handle customer feedback and resolve complaints promptly.
• Know plant-based, allium-free menu to enhance guest experience.
• Assist Restaurant Manager with reports.

Conocimientos

Customer service

Leadership

Team training

Communication

Herramientas

POS systems

Reservation systems

Descripción del empleo

The Whole Earth Pte. Ltd. is seeking an Operations Lead to oversee day-to-day food service activities and ensure smooth operations. You will build strong relationships with customers and staff while upholding company standards.

Responsibilities include supervising the service team, coordinating with kitchen and delivery partners, and maintaining high standards of food safety and guest service, including knowledge of plant-based, allium-free dishes.