Assistant Restaurant Manager

the whole earth pte. ltd.; Singapore; On-site; SGD 38,000 - 56,000; Full time

Job summary

The Whole Earth Pte. Ltd. is seeking an Operations Lead to oversee day-to-day food service activities and ensure smooth operations. You will build strong relationships with customers and staff while upholding company standards.

Responsibilities include supervising the service team, coordinating with kitchen and delivery partners, and maintaining high standards of food safety and guest service, including knowledge of plant-based, allium-free dishes.

Qualifications

• Experience in managing daily food service operations.
• Ability to supervise a service team and meet sales targets.
• Familiar with food safety, hygiene and cleaning logs.

Responsibilities

• Oversee daily operations to ensure smooth service.
• Monitor safety, hygiene and sanitation guidelines; maintain logs.
• Use POS and reservation systems to monitor sales and orders.
• Coordinate with delivery platforms for orders and updates.
• Lead, train and coach service team; conduct pre-shift briefings.
• Handle customer feedback and resolve complaints promptly.
• Know plant-based, allium-free menu to enhance guest experience.
• Assist Restaurant Manager with reports.

Skills

Customer service

Leadership

Team training

Communication

Tools

POS systems

Reservation systems

Job description

Summary

You will be responsible for the day-to-day running of our food service operations, and for building good relationships with our customers and staff by consistently upholding company standards.

What We Are Looking For

Operations

• Manage and oversee daily operations to ensure smooth running of operations.
• Ensure all safety, hygiene and sanitation guidelines are followed, including food safety and cleaning logs.
• Use our POS and reservation systems to monitor sales and orders and keep operations running smoothly.
• Manage reservations, group bookings and corporate orders.
• Coordinate with delivery platforms (Grab, foodpanda, Oddle) on orders, menu updates and issues.
• Monitor sales, labour cost and wastage, and support stock-taking, ordering and daily cash-up.
• Liaise with suppliers and report equipment, maintenance and pest control issues.
• Maintain a close, professional working relationship with the kitchen team at all times.
• Assist the Restaurant Manager with daily and monthly reports.

Supervisory Responsibilities

• Supervise, lead and motivate the service team to deliver excellent customer service and achieve sales targets.
• Lead, train, coach and motivate a team.
• Conduct pre-shift briefings and support rostering.
• Train and onboard new team members so they can perform their roles confidently and efficiently.
• Give regular feedback and support team development.

Customer Service

• Receive, review and act on customer feedback, including online reviews, and resolve complaints promptly and graciously.
• Ensure consistently high service quality, including during peak periods and special occasions.
• Know our brand and menu well, including our plant-based, allium-free dishes, to add value to every guest's experience.
• Perform all other ad-hoc duties as assigned.