Restaurant Operations Leader — Service Excellence

KAVERI CATERING PTE. LTD.; Singapore; On-site; SGD 52,000 - 78,000; Full time

Job summary

KAVERI CATERING PTE. LTD. in Singapore seeks an experienced Restaurant Manager to oversee daily operations, coordinating Front of House and Back of House activities to deliver exceptional service. You will lead a team, monitor product quality, and ensure safety standards are met.

The role requires strong leadership, financial acumen, and staff development to drive productivity. You will manage costs, generate reports, and promote the brand to attract a broader audience both online and offline.

Qualifications

• Proven work experience as a Restaurant Manager, Restaurant General Manager
• Proven customer service experience as a manager
• Extensive food and beverage knowledge
• Familiarity with restaurant management software like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Skills

Leadership

Customer service

F&B knowledge

Staff motivation

Financial management

Tools

OpenTable

PeachWorks

Job description

KAVERI CATERING PTE. LTD. in Singapore seeks an experienced Restaurant Manager to oversee daily operations, coordinating Front of House and Back of House activities to deliver exceptional service. You will lead a team, monitor product quality, and ensure safety standards are met.

The role requires strong leadership, financial acumen, and staff development to drive productivity. You will manage costs, generate reports, and promote the brand to attract a broader audience both online and offline.