Restaurant Operations Manager

Naumi Hotels SG Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

Naumi Hotels SG Pte Ltd in Singapore is seeking a passionate Restaurant Operations Manager to lead our Indian restaurant, delivering exceptional dining experiences and upholding brand standards.

You will oversee daily restaurant operations, supervise front-of-house and back-of-house teams, ensure food quality and service, manage scheduling and training, handle guest feedback, and contribute to budgeting and revenue initiatives.

Qualifications

• Minimum 5 years of experience in restaurant or F&B operations.
• Proven leadership and team management skills.
• Strong communication and guest engagement abilities.

Responsibilities

• Oversee daily restaurant operations and service delivery.
• Lead front-of-house and back-of-house teams for consistency.
• Ensure food quality, cleanliness, and ambiance standards.
• Coordinate with culinary team on menu quality and timing.
• Manage staff scheduling, training, and performance reviews.
• Handle guest feedback and resolve complaints promptly.
• Assist budgeting, forecasting, and cost control.
• Support marketing initiatives to boost revenue.

Skills

Leadership

Team management

Guest engagement

Communication

Service excellence

Education

Hospitality management diploma/degree

Tools

POS systems

Job description

Join our esteemed Indian restaurant, renowned for over 50 years of excellence in culinary experiences. We are seeking a passionate and experienced Restaurant Operations Manager to lead our team and uphold the highest standards of service. If you thrive in a dynamic environment and are dedicated to delivering exceptional dining experiences, we’d love to welcome you to our legacy of excellence

Summary:

The Restaurant Operations Manager is responsible for overseeing the daily operations of the hotel’s restaurant, ensuring exceptional guest experiences, operational efficiency, and adherence to brand and service standards. This role supports the Food and Beverage Manager in driving service excellence, managing staff performance, and optimizing profitability.

Key Responsibilities:

• Lead and manage all aspects of restaurant operations, including service delivery, guest satisfaction, and team performance.
• Supervise and support front-of-house and back-of-house teams to ensure smooth coordination and high service standards.
• Monitor and maintain quality control for food, beverage, cleanliness, and ambiance.
• Collaborate with the culinary team to ensure menu consistency, timely service, and guest satisfaction.
• Manage staff scheduling, training, and performance evaluations to ensure a motivated and efficient team.
• Handle guest feedback and resolve complaints promptly and professionally.
• Ensure compliance with health, safety, and hygiene standards in accordance with hotel and regulatory requirements.
• Monitor inventory levels and coordinate with procurement to ensure adequate stock of supplies.
• Assist in budgeting, forecasting, and cost control to achieve financial targets.
• Support the implementation of marketing and promotional initiatives to drive restaurant revenue.

Requirements:

• Diploma or Degree in Hospitality Management or related field.
• Minimum 5 years of experience in restaurant or F&B operations
• Proven leadership and team management skills.
• Strong understanding of service excellence and guest engagement.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work flexible hours, including weekends and public holidays.
• Familiarity with POS systems and restaurant management software is an advantage