Restaurant Operations Manager

MADURA'S RESTAURANT & CAFE PTE. LTD.; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

MADURA'S RESTAURANT & CAFE PTE. LTD. in Little India, Singapore, seeks a hands-on Operations Manager to oversee day-to-day operations of a busy Indian restaurant.

You will lead by example, drive sales, manage peak hours and ensure service excellence. The role requires strong operational knowledge, people leadership and excellent customer service, with English and Tamil language skills to communicate with diverse customers and staff.

Qualifications

• Experience in Indian restaurant or F&B operations is preferred.
• Strong communication in English and Tamil.
• Ability to supervise teams and manage frontline service.

Responsibilities

• Oversee daily restaurant operations across dine-in, takeaway, delivery and catering.
• Lead staff, rosters, and frontline duties while driving sales.
• Coordinate between kitchen, service and management for smooth operations.
• Ensure compliance with food hygiene, safety and regulatory requirements.
• Monitor costs, inventory, and supplier coordination; prepare operational reports.

Skills

Operations management

Leadership

Customer service

Sales & upselling

Job description

Location: Little India, Singapore
Employment Type: Full-Time
Industry: Food & Beverage / Restaurant Operations
Work Environment: Fast-Paced, Challenging & Customer-Focused

Job Description

We are seeking a dynamic, highly motivated and results-driven Operations Manager to oversee and manage the day-to-day operations of a busy Indian restaurant in Little India.

The successful candidate must be a hands-on, versatile professional with strong operational knowledge, leadership capabilities and excellent customer service skills.

This role requires an individual who can independently manage restaurant operations, lead by example, drive sales, resolve operational challenges and actively support frontline service whenever required.

Key Responsibilities

Restaurant Operations & Management

• Take full responsibility for daily restaurant operations, ensuring efficiency, productivity and service excellence.

• Oversee dine-in, takeaway, delivery and catering operations.

• Coordinate between kitchen, service and management teams to ensure smooth operations.

• Manage peak-hour service, manpower deployment and operational challenges.

• Ensure compliance with food hygiene, workplace safety and regulatory requirements.

Customer Service & Sales

• Actively engage customers, understand their requirements and recommend suitable menu items.

• Demonstrate excellent order-taking skills, including handling customised and bulk orders.

• Drive sales through effective upselling, customer engagement and repeat business.

• Handle customer feedback, complaints and difficult situations professionally.

• Support catering enquiries, group bookings and special event orders.

Staff Management & Leadership

• Supervise, train and motivate restaurant staff to achieve operational and service standards.

• Prepare staff duty rosters and ensure effective manpower utilisation.

• Lead by example and assist with order taking, food service, cashiering and other frontline duties when necessary.

• Monitor employee performance, discipline, teamwork and productivity.

Cost Control & Business Performance

• Monitor daily sales, operating expenses, food costs and wastage.

• Oversee stock management, inventory control and supplier coordination.

• Identify opportunities to improve profitability, operational efficiency and customer satisfaction.

• Prepare operational reports and provide regular updates to management.

Job Requirements

• Relevant experience in Indian restaurant or F&B operations, preferably in an operational management role.

• Strong understanding of Indian cuisine, particularly South Indian food and restaurant service.

• Good communication skills in English and Tamil to support communication with English- and Tamil-speaking customers and staff.

• Excellent customer interaction, order-taking, selling and complaint-resolution skills.

• Proven ability to supervise teams and independently manage restaurant operations.

• Strong organisational, multitasking and problem-solving capabilities.

• Willingness to undertake hands-on operational duties, including frontline service.

• Ability to work efficiently in a highly challenging, fast-paced and demanding environment.

• Willing to work shifts, weekends and public holidays according to business requirements.

• Strong sense of ownership, accountability and commitment to business performance.

Candidate Profile

We are looking for a hands-on Operations Manager who leads from the front, not from behind a desk.

The ideal candidate must be an all-rounder capable of managing people, handling customers, taking orders, coordinating with the kitchen, controlling costs and ensuring the restaurant runs efficiently.

Candidates who are adaptable, commercially driven, customer-focused and comfortable working under pressure are encouraged to apply.