RESTAURANT MANAGER

sai restaurant and catering servises (pte.) ltd.; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

Sai Restaurant and Catering Servises (Pte.) Ltd. seeks an experienced Operations Manager to lead daily outlet operations, ensuring top-notch service quality and customer engagement. The role focuses on implementing SOPs, driving satisfaction, and building customer loyalty across events and dining experiences.

The ideal candidate has 3+ years in hospitality operations, strong leadership and data-driven decision-making, with a proven ability to grow repeat business and optimize revenue.

Qualifications

• 3+ years of experience in operations management within hospitality, F&B or entertainment.
• Energetic and passionate drive to achieve results.
• Strong background in customer engagement and/or event-driven F&B experience is a plus.

Responsibilities

• Manage daily outlet operations with efficient table turnover and high service quality.
• Enforce SOPs for table/room setup, cleanliness, F&B service and equipment maintenance.
• Monitor guest satisfaction and continually improve service delivery.
• Drive repeat business and loyalty through targeted promotions and VIP programs.
• Collaborate with marketing to create dining packages and events.
• Identify high-value customers and corporate clients to foster long-term relationships.
• Optimize occupancy and revenue via pricing strategies and upselling F&B services.

Skills

Operations management

Leadership

Customer engagement

Customer loyalty

Problem-solving

Communication

Data analysis

Job description

Job Description & Requirements

Key Responsibilities:

Operations Management & Service Excellence

• Manage daily outlet operations, ensuring efficient table turnover, excellent service quality and customer engagement.
• Implement and enforce SOPs for table/ room setup, cleanliness, F&B service and equipmentmaintenance.
• Monitor guest satisfaction, address customer feedback and continuously improve service delivery.

Revenue Growth & Customer Retention

• Implement strategies to drive repeat business and customer loyalty.
• Work with the marketing team to create targeted promotions, VIP programs and dining packages for returning customers.
• Identify high-value customers, corporate clients and event organizers to build long-term relationships.
• Optimize room occupancy and maximize revenue through pricing strategies, happy hour promotions and upselling of F&B services.

Team Leadership & Staff Development

• Recruit, train and manage ahigh-performing service team.
• Conduct regular staff evaluations, ensuring continuous improvement and high service standards.
• Foster a positive work culture that emphasizes customer satisfaction, teamwork and professionalism.

Qualifications & Experience:

• 3+ years of experience in operations management within the hospitality, F&B or entertainment industry.
• Energetic and passionate drive to achieve results
• Strong background in customer engagement and/ or event-driven F&B businesses is a plus.
• Proven track record in driving customer loyalty and increasing repeat business.
• Excellent leadership, problem-solving and communication skills.
• Ability to analyze business data and develop actionable strategies for revenue growth