Restaurant Operations Leader & Guest Experience Coach

YECHUN XIAO JIANG NAN RESTAURANT GROUP PTE. LTD.; Singapore; Presencial; SGD 39 000 - 56 000; Tempo integral

Resumo da oferta

YECHUN XIAO JIANG NAN RESTAURANT GROUP PTE. LTD. is seeking a hands-on operations supervisor to oversee daily restaurant activities and ensure top service quality. You will lead front-of-house operations, mentor staff, and uphold hygiene and grooming standards while coordinating with management on supplies and staffing.

The role emphasizes guest satisfaction, proactive problem solving, and collaboration with the team to support service excellence and expansion plans.

Qualificações

• A positive attitude and a strong willingness to learn.
• Display integrity, initiative, and a proactive approach to challenges.
• A true team player who values collaboration.
• Strong communication skills to engage effectively with staff and guests.
• Minimum of 3 years of related experience.

Responsabilidades

• Ensure daily operations run smoothly, maintaining the highest quality of service.
• Actively respond to and resolve guest problems and complaints to ensure customer satisfaction.
• Train new employees and provide ongoing coaching and mentoring to support their personal development.
• Monitor and ensure proper grooming and hygiene standards for all service staff are upheld.
• Ensure all kitchen equipment is well-maintained and operational, adhering to SFA standards; promptly inform the management team of any issues.
• Collaborate with management on supply ordering, cost management, floor efficiency, and staffing needs.
• Assist in the company’s expansion plans and initiatives.

Conhecimentos

Positive attitude

Integrity

Initiative

Team player

Strong communication

Experience (3+ years)

Descrição da oferta de emprego

YECHUN XIAO JIANG NAN RESTAURANT GROUP PTE. LTD. is seeking a hands-on operations supervisor to oversee daily restaurant activities and ensure top service quality. You will lead front-of-house operations, mentor staff, and uphold hygiene and grooming standards while coordinating with management on supplies and staffing.

The role emphasizes guest satisfaction, proactive problem solving, and collaboration with the team to support service excellence and expansion plans.