Guest Experience Leader - Front of House

CHAO YUAN PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

CHAO YUAN PTE. LTD. is seeking a proactive Restaurant Captain/Supervisor to oversee front-of-house operations. You will lead the service team, coordinate with the kitchen, and ensure guests enjoy a high-quality dining experience at all times.

The role emphasizes supervising service during peak hours, guiding staff, maintaining hygiene, and mentoring new team members to sustain excellent standards.

Qualifications

• Supervise front-of-house operations during service hours.
• Provide leadership and guidance to waitstaff and service team.
• Ensure guests receive high-quality dining experiences and resolve issues promptly.

Responsibilities

• Supervise daily front-of-house operations during service hours.
• Lead, guide, and support waitstaff to ensure smooth service.
• Greet guests, manage table assignments, and ensure customer satisfaction.
• Take and relay orders accurately, coordinating closely with kitchen staff.
• Handle customer feedback and resolve complaints professionally.
• Ensure service standards, hygiene, and safety procedures are followed.
• Assist in training new staff and mentoring team members.
• Monitor staff performance and report issues to management.
• Support opening and closing procedures as required.
• Ensure cleanliness and proper setup of dining areas.
• Any other ad-hoc jobs assigned

Skills

Team leadership

Guest service

Communication

Customer focus

Proactive approach

Hygiene & safety

Job description

CHAO YUAN PTE. LTD. is seeking a proactive Restaurant Captain/Supervisor to oversee front-of-house operations. You will lead the service team, coordinate with the kitchen, and ensure guests enjoy a high-quality dining experience at all times.

The role emphasizes supervising service during peak hours, guiding staff, maintaining hygiene, and mentoring new team members to sustain excellent standards.