Restaurant Operations Lead - Guest Experience & Growth

Merci Marcel; Singapore; On-site; SGD 56,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Dental incentive

Meal allowance

Staff discount

Welcome & Birthday vouchers

Classpass membership

Referral incentive program

Long service incentive

Job summary

Merci Marcel in Singapore is seeking energetic leaders to manage outlets, guiding teams from recruitment to service excellence. You’ll drive hospitality standards, control operations, and inspire staff to deliver a memorable French dining and shopping experience.

The role emphasizes strong leadership, clear communication, and a proactive approach to guest satisfaction in a fast-paced setting at Merci Marcel Cluny Court.

Qualifications

• 5-8 years in F&B managing an outlet of 100-150 seats.
• Strong leadership and interpersonal skills that motivate teams.
• Excellent communication and customer service skills.
• Solid understanding of restaurant operations, including front-of-house.

Responsibilities

• Recruit, train, and supervise team.
• Foster a positive, collaborative work environment with high morale.
• Ensure exceptional customer service standards and promptly address inquiries.

Skills

Team leadership

Customer service

Operations management

Strategic planning

Job description

Merci Marcel in Singapore is seeking energetic leaders to manage outlets, guiding teams from recruitment to service excellence. You’ll drive hospitality standards, control operations, and inspire staff to deliver a memorable French dining and shopping experience.

The role emphasizes strong leadership, clear communication, and a proactive approach to guest satisfaction in a fast-paced setting at Merci Marcel Cluny Court.