Restaurant Operations Manager (5 day work week, 44 hours)

MERCI MARCEL SG PTE. LTD.; Singapore; On-site; SGD 56,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Dental Incentive

Monthly Incentive Program

Daily Meal Allowance

Staff discount

Referral Incentive Program

Welcome & Birthday Vouchers

Classpass membership

Increment upon confirmation & Long S

Job summary

MERCI MARCEL SG PTE. LTD. is seeking an experienced outlet leader for its Singapore location, managing a 100-150 seat restaurant and delivering memorable guest experiences.

You will recruit and train the team, oversee daily operations, ensure service excellence, and drive food and wine recommendations while maintaining high standards.

Qualifications

• 5-8 years in F&B, running an outlet of 100-150 seats.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Solid understanding of restaurant operations (FOH & BOH).
• Energetic, passionate and able to work in a fast-paced environment.
• Ready to put the guest at the heart of everything you do.

Responsibilities

• Team Management: recruit, train, and supervise team; foster a positive work environment.
• Customer Service: ensure exceptional service and promptly address inquiries.
• Operations Management: oversee opening/closing, inventory, health & safety, and quality.
• Strategic Planning: collaborate on growth plans and identify improvement opportunities.

Skills

Leadership

Customer service

Team management

Communication

F&B operations

Job description

Bonjour! We are MERCI MARCEL, a relaxed French social destination bringing dining & shopping experience in unique design spaces. As we grow, so do our people. Today we have 6 outlets and we are looking for passionate individuals to join in on the Marcel's adventure!

Be a part of our diverse and extraordinary service team where you will be the face of our guests’ experience, bringing your own flavour to the(ir) table, making sure that from the moment they arrive to when they leave, they’re having a great time to escape into a place that brings a slice of France to Singapore.

Outlet:

Merci Marcel Cluny Court @ Botanic Gardens (Opening soon) 501 Bukit Timah Road, Singapore 259760

What you get:

• Salary range: S$5000-S$6500 | 44 hours work week, no split shift
• Benefits: Health insurance, Dental Incentive ($200/year), Monthly Incentive Program (KPI up to $350), Daily Meal Allowance ($7), Staff discount and Referral Incentive Program (up to $400), Welcome & Birthday Vouchers, Classpass membership, Increment upon confirmation & Long Service Incentive
• A dynamic & innovative French Company with audacious ideas to bring new French concepts in Singapore.
• A company with values: meritocracy, innovation, responsibility & sincerity
• Opportunities to progress internally
• Training: Training programs and Individualised Career Plan provided

What you will do:

• Team Management:
  • Recruit, train, and supervise team
  • Foster a positive and collaborative work environment, promoting teamwork and high morale.
  • Conduct regular performance evaluations and provide feedback to ensure staff development and growth.
• Customer Service:
  • Ensure exceptional customer service standards are consistently met or exceeded.
  • Address customer inquiries, complaints, and feedback promptly and professionally.
  • Implement strategies to enhance the overall dining experience and customer satisfaction.
• Operations Management:
  • Oversee day-to-day operations, including opening and closing procedures.
  • Monitor and manage inventory levels, ordering supplies as needed to maintain optimal stock levels while minimizing waste.
  • Ensure compliance with health and safety regulations and maintain cleanliness and hygiene standards throughout the restaurant
  • Greeting customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including advising guests on menu and wine choices
  • Maintain high standards of food quality, presentation, and consistency.
  • Conduct regular inspections to ensure adherence to food safety and sanitation guidelines.
  • Address any issues related to quality or service promptly and effectively.
• Strategic Planning:
  • Collaborate with management to develop and implement strategic plans for business growth and expansion.
  • Identify opportunities for improvement and innovation to enhance the restaurant's competitive position in the market.

Join us if you are:

• 5-8 years in F&B, running an outlet of 100-150
• Strong leadership and interpersonal skills, with the ability to motivate and inspire teams.
• Excellent communication and customer service skills.
• Solid understanding of restaurant operations, including food and beverage service and front-of-house operations.
• Energetic, passionate and able to work in a face paced environment
• Excited to be part of a team that is supportive, communicates and has fun!
• Ready to put the guest at the heart of everything you do