FOH Leadership: Guest Experience Lead

LE CLOS PTE. LTD.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Le Clos PTE. LTD. in Singapore is seeking an experienced Front-of-House Supervisor to lead daily service operations and elevate guest experiences.

You will oversee floor service, mentor staff, and ensure adherence to Le Clos standards of hospitality and wine service. The ideal candidate demonstrates strong leadership, excels under pressure, and can manage rosters, train teams, and uphold hygiene and safety standards across the dining floor. Weekend and holiday availability is essential.

Qualifications

• Proven leadership in front-of-house operations.
• Strong guest service and communication skills.
• Ability to manage rosters and supervise staff.
• Willingness to work weekends/evenings/holidays.

Responsibilities

• Lead FOH operations during service hours, ensuring smooth and efficient flow.
• Maintain a high level of guest satisfaction through attentive, refined service.
• Support recruitment, onboarding, and training of service staff.
• Manage floor team rosters, punctuality, and grooming standards.
• Uphold SOPs for service, wine presentation, food delivery, and guest interaction.
• Handle guest feedback and resolve service issues promptly and professionally.
• Collaborate with kitchen, bar, and retail teams for seamless communication.
• Support inventory checks, wine list updates, and POS accuracy.
• Ensure compliance with hygiene, safety, and licensing regulations.

Skills

Leadership

Interpersonal skills

Multitasking

Attention to detail

Flexible scheduling

Job description

Le Clos PTE. LTD. in Singapore is seeking an experienced Front-of-House Supervisor to lead daily service operations and elevate guest experiences.

You will oversee floor service, mentor staff, and ensure adherence to Le Clos standards of hospitality and wine service. The ideal candidate demonstrates strong leadership, excels under pressure, and can manage rosters, train teams, and uphold hygiene and safety standards across the dining floor. Weekend and holiday availability is essential.