Restaurant Operations & Guest Experience Manager

CA CONCEPTS PTE. LTD.; Singapore; On-site; SGD 46,872 - 71,424; Full time

Job summary

CA Concepts PTE. LTD. in Singapore is seeking a Restaurant Manager to lead daily operations, drive guest satisfaction, and foster a high-performing team across one of our dynamic restaurant locations.

You will oversee service standards, greet guests, coordinate seating, coach staff, and ensure hygiene, quality, and brand alignment in a fast-paced, multicultural environment. Strong English communication is essential.

Qualifications

• Ability to communicate effectively in English to ensure clear interaction with guests and team members.

Responsibilities

• Lead and oversee restaurant service operations to ensure smooth opening and closing shifts
• Resolve guest complaints and feedback promptly to enhance guest satisfaction and improve food products and services
• Coach and provide constructive feedback to staff to elevate service quality and team performance
• Monitor and maintain all outlet operating systems to ensure efficient restaurant functioning
• Enforce food quality and hygiene standards consistently to meet regulatory and brand expectations
• Greet guests, coordinate seating arrangements, and assign tables based on group size to optimize guest experience
• Identify regular guests and communicate their preferences to the Chef to personalize service
• Ensure timely response to guests’ requests to maintain high service standards
• Record and report all food-related complaints immediately to the Chef for corrective action
• Conduct team briefings before each service period to align staff on service goals and updates
• Manage billing processes by ensuring no outstanding bills remain and accurately account for voided transactions
• Promote the restaurant by building a loyal customer base, maintaining a customer database, and personalizing customer interactions
• Handle emergency and difficult situations calmly and effectively to maintain operational stability
• Adjust checks or bills accurately to reflect modifications or corrections
• Ensure all staff can confidently describe menu items, including specials, and maintain professional grooming and attire standards
• Maintain the highest standards of cleanliness, upkeep of furnishings and equipment, and proper setup of the restaurant and pantry areas
• Participate in monthly physical stock takes of restaurant inventory including glassware, plates, and crockery
• Develop and implement service-related training programs to continuously improve team capabilities
• Perform miscellaneous job-related duties as assigned to support restaurant operations

Skills

English communication

Team leadership

Operational under pressure

Collaborative teamwork

Job description

CA Concepts PTE. LTD. in Singapore is seeking a Restaurant Manager to lead daily operations, drive guest satisfaction, and foster a high-performing team across one of our dynamic restaurant locations.

You will oversee service standards, greet guests, coordinate seating, coach staff, and ensure hygiene, quality, and brand alignment in a fast-paced, multicultural environment. Strong English communication is essential.