Restaurant Ops Lead | Guest Experience & Team Builder

lan 111 catering pte. ltd.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

lan 111 catering pte. ltd. is seeking an experienced Restaurant Manager to oversee daily operations and elevate guest experiences. The role focuses on leading staff, maintaining high service standards, and driving business performance.

You will recruit, train, and supervise teams while ensuring compliance with health and safety rules. The position demands strong customer service orientation and the ability to optimize service quality in a fast-paced setting.

Qualifications

• Proven experience as a Restaurant Manager or in a similar role.
• Strong leadership and people management skills.
• Excellent communication and customer service abilities.
• Ability to work under pressure in a fast-paced environment.
• Good organizational and problem-solving skills.
• Knowledge of food safety and restaurant operations.
• Flexibility to work on weekends, holidays, and shifts as required.

Responsibilities

• Oversee daily restaurant operations to ensure smooth and efficient service.
• Recruit, train, supervise, and motivate restaurant staff.
• Ensure excellent customer service and handle guest feedback or complaints professionally.
• Manage staff schedules, attendance, and performance evaluations.
• Control costs, manage inventory, and monitor budgets.
• Ensure compliance with health, safety, and hygiene regulations.
• Collaborate with kitchen and management teams to improve service quality and efficiency.

Skills

Leadership

People management

Communication

Customer service

Pressure handling

Organization

Problem solving

Food safety

Flexibility

Job description

lan 111 catering pte. ltd. is seeking an experienced Restaurant Manager to oversee daily operations and elevate guest experiences. The role focuses on leading staff, maintaining high service standards, and driving business performance.

You will recruit, train, and supervise teams while ensuring compliance with health and safety rules. The position demands strong customer service orientation and the ability to optimize service quality in a fast-paced setting.