Restaurant Operations & Guest Experience Lead

merci marcel sg pte. ltd.; Singapore; On-site; SGD 38,000 - 47,000; Full time

Benefits offered by this job

Monthly Incentive Bonus

Daily Meal Allowance

Medical Incentive

Dental Incentive

Wellness

Staff Discounts

Referral Bonus

Welcome & Birthday Vouchers

Salary Increment upon confirmation

Long Service Incentives

Career progression

Job summary

MERCI MARCEL in Singapore is seeking an Operations-focused professional to supervise daily activities across our venues, ensuring a refined guest experience that aligns with our high standards.

You will lead, train, and empower a service-driven team, handle inventory and orders, address guest inquiries with poise, and enforce strict health and safety rules in a vibrant in-person setting.

Qualifications

• Experience in hospitality operations preferred.
• Ability to train and guide staff in a fast-paced setting.
• Strong focus on guest satisfaction and service quality.

Responsibilities

• Oversee day-to-day operations alongside Operations Manager to ensure a seamless guest experience.
• Lead, train, and motivate the team to deliver warm, attentive service.
• Manage inventory and supplier orders while maintaining cleanliness and safety standards.
• Address guest inquiries and concerns with poise and professionalism.
• Monitor staff performance and provide constructive feedback for growth.
• Uphold health, hygiene, and safety regulations to maintain a pristine venue.

Skills

Operations management

Team leadership

Inventory management

Guest service

Customer service

Compliance and safety

Job description

MERCI MARCEL in Singapore is seeking an Operations-focused professional to supervise daily activities across our venues, ensuring a refined guest experience that aligns with our high standards.

You will lead, train, and empower a service-driven team, handle inventory and orders, address guest inquiries with poise, and enforce strict health and safety rules in a vibrant in-person setting.