Restaurant Operations & Guest Experience Lead

THIERRY HENRY PTE. LIMITED; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Black Sheep Restaurants invites you to join our new Singapore location as Assistant Restaurant Manager. You will partner with the Restaurant Manager to deliver exemplary service, uphold our culture, and lead a kitchen-and-floor team toward shared excellence.

You will drive revenue through guest engagement, training, and consistent operation standards, while overseeing inventories, cash handling, and daily opening/closing duties.

Qualifications

• Community focus and hospitality mindset.
• Aspiration for excellence in guest service.
• Leadership potential and willingness to guide a team.

Responsibilities

• Support the Restaurant Manager to lead operations with passion, integrity and knowledge while promoting the culture and defining principles of Black Sheep Restaurants.
• Lead from the front, telling our story and delivering memorable guest experiences and world-class service.
• Ensure the team are driving revenue at every opportunity through covers, spend per head and incentives.
• Provide direction and leadership to team members to stay motivated, focused and achieve restaurant goals.
• Implement Black Sheep Restaurants guidelines by developing training plans, checklists and instructing the team.
• Review operations, proactively problem solve and seek out opportunities for continuous improvement.
• Support recruitment, retention and development initiatives to help grow the next generation of hospitality leaders.
• Support onboarding, following induction plans and provide full support and guidance for new team members.
• Provide feedback to the Restaurant Manager to help assess individual and team performance.
• Manage the restaurant to exceed standards of food quality, safety, hygiene, cleanliness and maintenance.
• Carry out monthly/ weekly inventory counts - take ownership of cost control to ensure spending falls in line with budget.
• Host daily team briefings and training when instructed by the Restaurant Manager.
• Understand and operate Revel and POS, maintaining cash handling procedures.
• Oversee daily opening/ closing duties including End of Day practices and reporting from both Revel and Seven Rooms.
• Support the Restaurant Manager to prepare weekly meeting agendas, including producing finances, proposing Champions, reporting maintenance needs, and putting together the monthly training calendar.
• Take a keen interest in food, wine, the hospitality industry and happenings across Black Sheep Restaurants.
• Nurture a positive working environment, building strong relationships with teammates.

Job description

Black Sheep Restaurants invites you to join our new Singapore location as Assistant Restaurant Manager. You will partner with the Restaurant Manager to deliver exemplary service, uphold our culture, and lead a kitchen-and-floor team toward shared excellence.

You will drive revenue through guest engagement, training, and consistent operation standards, while overseeing inventories, cash handling, and daily opening/closing duties.