Restaurant Captain: Guest Experience Leader & Mentor

THIERRY HENRY PTE. LIMITED; Singapore; On-site; SGD 3,500 - 5,500; Full time

Job summary

Black Sheep Restaurants (HK) invites you to join our new restaurant in Singapore as the Captain, the star of the show who commands a section during service and delivers world-class hospitality. You will train teammates, support team leads, and ensure the smooth daily operation of the restaurant.

This role requires a passion for guest experiences, a strong work ethic and a hands-on approach to maintaining high standards across shifts while continually learning and growing with the team.

Responsibilities

• Create positive and memorable guest experiences by delivering a high level of service.
• Engage guests to understand their needs, exceed expectations and create Champions.
• Develop an in-depth understanding of the restaurant story, menus and drinks lists.
• Take full responsibility for section management, table maintenance.
• Seek opportunities to upsell to guests and drive sales by providing knowledgeable and attentive service.
• Share your knowledge to coach the team on hospitality and guest experience best practice, table maintenance and steps of service.
• Collaborate with the team to ensure all stations are clean, orderly and replenished.
• Ensure all opening, teatime and closing SOPs and checklists are followed.
• Champion cleanliness and hygiene standards in the restaurant, following all sanitisation protocols.
• Partake in ongoing on-the-job training to improve personal and team performance.
• Help induct, welcome, support and onboard new joiners.
• Highlight to the Manager personal training and development opportunities.
• Take a keen interest in food, wine, the hospitality industry and happenings across the Black Sheep Restaurants community.
• Nurture a positive working environment, building strong relationships with teammates.

Job description

Black Sheep Restaurants (HK) invites you to join our new restaurant in Singapore as the Captain, the star of the show who commands a section during service and delivers world-class hospitality. You will train teammates, support team leads, and ensure the smooth daily operation of the restaurant.

This role requires a passion for guest experiences, a strong work ethic and a hands-on approach to maintaining high standards across shifts while continually learning and growing with the team.