Senior Restaurant General Manager — Guest Experience & Ops

HOPLITE HOSPITALITY ASSOCIATES (SINGAPORE) PRIVATE LIMITED; Singapore; On-site; SGD 90,000 - 160,000; Full time

Job summary

Black Sheep Restaurants in Singapore seeks a General Manager to lead one or more outlets with passion and strategic clarity. You will shape operations, guest experience and financial performance while upholding our culture and standards.

You will manage a diverse team, recruit and develop leaders, implement SOPs and best practices across service, wine, inventory and cash handling. A deep dedication to hospitality and hands-on leadership are essential.

Qualifications

• Strong career progression with previous experience in a Restaurant Management role.
• Deep knowledge of hospitality operations and guest service.
• Experience leading large teams and driving service excellence.

Responsibilities

• Manage operations with passion, integrity and knowledge while promoting the culture and defining principles of Black Sheep Restaurants.
• Lead from the front for every service, telling our story and delivering memorable guest experiences and world-class service.
• Provide direction and leadership to team members to stay motivated, focused and achieve restaurant goals.
• Solicit feedback to understand the needs and wants of guests, taking ownership of guest complaints and handling with empathy and professionalism.
• Identify and delegate responsibilities to senior management to ensure objectives are met and excellent service is consistently upheld.

Skills

Restaurant management

Leadership

Operations management

Team training

Tools

Revel POS

Seven Rooms

Job description

Black Sheep Restaurants in Singapore seeks a General Manager to lead one or more outlets with passion and strategic clarity. You will shape operations, guest experience and financial performance while upholding our culture and standards.

You will manage a diverse team, recruit and develop leaders, implement SOPs and best practices across service, wine, inventory and cash handling. A deep dedication to hospitality and hands-on leadership are essential.