RECEPTION MANAGER

THIERRY HENRY PTE. LIMITED; Singapore; Presencial; SGD 48 000 - 68 000; Tempo integral

Resumo da oferta

Black Sheep Restaurants (HK) invites you to join our new restaurant in Singapore as Reception Manager. You will lead the front-of-house team, drive guest experiences and ensure seamless reservations, seating, and guest profiling.

A charismatic, service-driven leader who can train staff and uphold standards will thrive in this role. You will oversee daily briefings, optimize floor plans, and maintain high levels of service across shifts while nurturing a positive team culture and memorable guest

Qualificações

• Passion for food, wine and guest service.
• Strong work ethic and leadership skills.
• Solution-oriented mentality.

Responsabilidades

• Lead from the front for every service, delivering memorable guest experiences and world-class service.
• Provide direction and leadership to the reception team to stay motivated, focused and achieve restaurant goals.
• Engage guests to understand their needs, exceed expectations and create Champions.
• Champion guest recognition, build guest relationships and welcome repeat guests back to dine with us.
• Engage in daily team briefings to communicate guests of note, guest requests, Black List and Champions.
• Manage reservations, floor plan, waitlist and profiling of guests.
• Ensure Seven Rooms usage, guest profiles and daily notes are up to date.
• Learn and train others in best practices for Guest Experience and Phone Etiquette.

Conhecimentos

Leadership

Guest service

Team management

Communication

Descrição da oferta de emprego

Black Sheep Restaurants (HK) is inviting you to join our new restaurant in Singapore!

ROLE:

The Reception Manager must demonstrate a passion for food, wine and guest service as well as a strong work ethic, leadership skills and a solution-orientated mentality. Leading from the front, the Reception Manager is the first point of contact, welcoming guests into the restaurant, and is committed to delivering memorable guest experiences and world-class service. They are charismatic, friendly, attentive, dressed to impress and always ready with a smile. The Reception and Host team is integral to the smooth running of each service, coordinating the arrival of all reservations, the floor plan, waitlist and profiling of guests.

RESPONSIBILITIES:

• Lead from the front for every service, telling our story and delivering memorable guest experiences and world-class service.
• Provide direction and leadership to the reception team to stay motivated, focused and achieve restaurant goals.
• Engage guests to understand their needs, exceed expectations and create Champions.
• Champion guest recognition, lead the way in building guest relationships and welcoming repeat guests back to dine with us.
• Engage and assist in daily team briefings to communicate guests of note, guest requests, Black List and Champions.
• Manage, review and ensure all reservations are confirmed prior to service.
• Ensure SOSAs are completed for reservations.
• Have a working knowledge of all Black Sheep Restaurants concepts, menus, opening hours, locations, contact details.
• Learn, champion, implement and train others in best practices for Guest Experience, Guest Relations, Black List, Seven Rooms and Phone Etiquette.
• Be familiar with the restaurant reservations and cancellation policies.
• Manage floor plan, table allocation and turn times.
• Have an up-to-the-minute account of what is happening on each table; an accurate log of any waiting guests to ensure the smooth, systematic and efficient seating of the restaurant.
• Work with the management team to maximise covers in the restaurant.
• Take ownership of Seven Rooms, guest profiles, guest notes, reservation daily notes and guest tagging.
• Assist in producing the End of Day report.
• Support onboarding, team inductions and provide guidance for new team members.
• Host regular team catch-ups to assess and manage both individual and team performance on an ongoing basis.
• Implement Black Sheep Restaurants guidelines by developing job-specific SOPs, checklists and instructing the team.
• Review reservation operations, proactively problem solve and seek out opportunities for continuous improvement.
• Manage the restaurant to exceed standards of food quality, safety, hygiene, cleanliness and maintenance.
• Ensure correct management of the cloakroom, handling guests personal bags, coats and other belongings.
• Wish all guests farewell, making a noted effort to ask about their experience and gain useful guest feedback.
• Ensure all opening, teatime and closing checklists are carried out.
• Champion cleanliness and hygiene standards in the restaurant, following sanitisation protocols.
• Develop an in-depth understanding of the restaurant story, menus and drinks lists.
• Partake in ongoing on-the-job training to improve personal and team performance.
• Takea keen interest in food, wine, the hospitality industry and happenings across the Black Sheep Restaurants community.
• Nurture a positive working environment, building strong relationships with teammates.

ARE YOU A BLACK SHEEP?

• You put community first and are committed to serving and supporting the individuals in that community.
• You have big hopes, big dreams and big aspirations.
• You are uncompromising in your pursuit of excellence.
• You choose optimism and play with joy.
• You choose to do the right thing every step of the way.

You treat everyone with equal respect.