Guest Experience Lead - Front Desk & Reservations

THIERRY HENRY PTE. LIMITED

Singapore

On-site

SGD 48,000 - 68,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Black Sheep Restaurants (HK) invites you to join our new restaurant in Singapore as Reception Manager. You will lead the front-of-house team, drive guest experiences and ensure seamless reservations, seating, and guest profiling.

A charismatic, service-driven leader who can train staff and uphold standards will thrive in this role. You will oversee daily briefings, optimize floor plans, and maintain high levels of service across shifts while nurturing a positive team culture and memorable guest

Qualifications

Passion for food, wine and guest service.
Strong work ethic and leadership skills.
Solution-oriented mentality.

Responsibilities

Lead from the front for every service, delivering memorable guest experiences and world-class service.
Provide direction and leadership to the reception team to stay motivated, focused and achieve restaurant goals.
Engage guests to understand their needs, exceed expectations and create Champions.
Champion guest recognition, build guest relationships and welcome repeat guests back to dine with us.
Engage in daily team briefings to communicate guests of note, guest requests, Black List and Champions.
Manage reservations, floor plan, waitlist and profiling of guests.
Ensure Seven Rooms usage, guest profiles and daily notes are up to date.
Learn and train others in best practices for Guest Experience and Phone Etiquette.