Restaurant Multi-Unit Operation Manager

BREAD DE DULCE PTE. LTD.; Singapore; On-site; SGD 60,000 - 110,000; Full time

Job summary

Bread De Dulce PTE. LTD. seeks an experienced multi-unit Operations Manager for Subway franchises in Singapore. You will coordinate activities across outlets, train and coach managers, and drive performance while upholding Subway standards and safety requirements.

Key responsibilities include staff development, process training, and ensuring compliance with manuals and regulations to deliver consistent quality and service across all locations.

Qualifications

• Experience in multi-unit restaurant operations management.
• Strong leadership, coaching and team-building abilities.
• Familiarity with safety, health, and government regulations.

Responsibilities

• Coach and train shift managers, assistant managers and managers to achieve operational excellence.
• Monitor training processes to ensure high-quality delivery across outlets.
• Lead staff to ensure compliance with standards and regulations.
• Analyze sales and collaborate to meet targets and drive revenue.
• Support local and national marketing initiatives.

Skills

Leadership

Coaching

Operations management

Communication

POS proficiency

Education

Diploma or equivalent

Tools

POS systems

Job description

Company Overview

We are Franchisees of SUBWAY, operating multiple outlets focused on delivering quality food and service in a dynamic restaurant environment.

Job Summary

The multi-unit operation manager coordinates and supports all activities within the assigned geographic area. Trains, coaches, and supports managers. Plans and sets business goals. Focuses on in-restaurant issues especially on keeping a zero food safety issue.

Responsibilities

• Coach and train shift managers, assistant managers, and managers to achieve operational excellence and improve team performance
• Develop and implement new hire orientation and rewards programs to enhance employee engagement and retention
• Monitor training processes to ensure consistent, high-quality training delivery across all outlets
• Maintain appropriate staffing levels for managers and assistant managers to meet operational needs
• Lead managers and staff to ensure compliance with SUBWAY® Operations Manual standards and government regulations
• Identify and correct deviations from operational procedures promptly to maintain service quality and safety
• Analyze sales reports and collaborate with staff to identify opportunities and achieve sales targets
• Support execution of local and national marketing initiatives to drive customer engagement and revenue growth
• Perform physical tasks as needed, including working any restaurant station and operating Point of Sale systems

Required competencies and certifications

• Ability to perform physical tasks including bending, standing, walking throughout the workday, and lifting up to 20 kilograms
• Proficiency in operating computerized Point of Sale systems and cash registers

Preferred competencies and qualifications

• Diploma or equivalent education; college degree preferred
• 3-5 years of successful operational multi-unit management experience in a restaurant environment
• Strong communication, interpersonal, and conflict resolution skills to lead diverse teams effectively
• Basic math and accounting skills to support operational decision-making
• Strong analytical and decision-making skills demonstrated through staff selection, coaching, and development
• Proficient IT skills to configure and manage online integration systems