RESTAURANT MANAGER

ec manpower pte. ltd.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

ec manpower pte. ltd. is seeking a Restaurant Manager to oversee daily operations and drive excellence across front and back-of-house teams.

You will ensure top-tier service, manage staff shifts, monitor quality, and uphold sanitation standards while controlling costs and maintaining the restaurant’s image. The role requires proven leadership, strong customer service background, and solid knowledge of F&B operations.

Qualifications

• Proven work experience as a Restaurant Manager or General Manager.
• Proven customer service experience as a manager.
• Extensive F&B knowledge with ability to recall ingredients and dishes for customers and staff.
• Familiarity with restaurant management software like OpenTable and PeachWorks.

Responsibilities

• Coordinate daily Front of House and Back of House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on revenues and expenses.
• Promote the brand in the local community through events and word-of-mouth.
• Recommend ways to reach a broader audience (discounts, social ads).
• Train new and current employees on customer service practices.
• Implement policies and protocols for future operations.

Skills

Restaurant management experience

Customer service management

Leadership

Financial management

Tools

OpenTable

PeachWorks

Job description

Roles & Responsibilities

Roles & Responsibilities

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations


• Deliver superior service and maximize customer satisfaction


• Respond efficiently and accurately to customer complaints


• Regularly review product quality and research new vendors


• Organize and supervise shifts


• Appraise staff performance and provide feedback to improve productivity


• Estimate future needs for goods, kitchen utensils and cleaning products


• Ensure compliance with sanitation and safety regulations


• Manage restaurant’s good image and suggest ways to improve it


• Control operational costs and identify measures to cut waste


• Create detailed reports on weekly, monthly and annual revenues and expenses


• Promote the brand in the local community through word-of-mouth and restaurant events


• Recommend ways to reach a broader audience (e.g. discounts and social media ads)


• Train new and current employees on proper customer service practices


• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager


• Proven customer service experience as a manager


• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff


• Familiarity with restaurant management software, like OpenTable and PeachWorks


• Strong leadership, motivational and people skills


• Acute financial management skills