RESTAURANT MANAGER

aisa restaurant pte. ltd.; Singapore; On-site; SGD 56,000 - 100,000; Full time

Job summary

aisa restaurant pte. ltd. is seeking a Restaurant Manager to oversee daily front of house and back of house operations in Singapore. You will ensure exceptional service, manage shifts, supervise staff, and drive vendor relations and cost controls to protect the restaurant’s profitability.

The ideal candidate has proven restaurant management experience, strong leadership, and familiarity with OpenTable and PeachWorks, enabling efficient operations and excellent guest experiences.

Qualifications

• Proven work experience as a Restaurant Manager or General Manager.
• Proven customer service management experience.
• Strong leadership and financial management abilities.

Responsibilities

• Coordinate daily restaurant operations front and back of house.
• Deliver superior service and maximize customer satisfaction.
• Respond to customer complaints efficiently.
• Review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods and cleaning products.
• Ensure sanitation and safety compliance.
• Manage brand image and suggest improvements.
• Control costs and identify waste reduction measures.
• Create reports on revenues and expenses.
• Promote the brand through community events and social media.

Skills

Restaurant management

Leadership

Customer service management

People skills

Financial management

Tools

OpenTable

PeachWorks

Job description

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant's good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills