Restaurant Manager

SHISH MAHAL RESTAURANT & PUB PTE LTD; Singapore; On-site; SGD 60,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

Staff meals provided

Career development

Job summary

SHISH MAHAL RESTAURANT & PUB PTE LTD in Singapore is seeking a dynamic operations leader to run daily front-of-house and bar activities, ensuring smooth service from lunch to dinner and during happy hour.

You will lead rostering, training, and performance coaching, manage reservations and guest feedback, monitor costs, and collaborate with the kitchen to deliver consistent, high-quality dining experiences.

Qualifications

• Proven leadership experience managing front-of-house and bar teams.
• Strong focus on guest experience and service excellence.
• Experience with bar/beverage operations and liquor service knowledge.

Responsibilities

• Oversee end-to-end daily restaurant and bar operations during lunch, happy hour, and dinner.
• Lead rostering, training, and development of front-of-house and bar teams.
• Manage guest interactions including reservations, walk-ins, feedback, and complaints.

Skills

Leadership experience

Guest experience management

Bar operations

P&L management

POS systems

Food safety knowledge

Communication

Tools

POS systems

Reservation systems

Job description

Company Overview

Shish Mahal Restaurant & Pub at Village Hotel Albert Court offers authentic Royal Indian and Nepalese cuisine in Singapore. Known for its warm atmosphere, diverse drinks, and catering services, it delivers a memorable dining experience with a focus on quality and tradition.

Job Summary

Lead the daily operations of Shish Mahal Restaurant & Pub, managing front-of-house and bar teams to deliver exceptional guest experiences, ensure compliance, control costs, and drive revenue growth in a dynamic hospitality environment.

Responsibilities

• Oversee end-to-end daily restaurant and bar operations to ensure smooth, high-quality service during lunch, happy hour, and dinner
• Lead, roster, train, and develop front-of-house and bar teams to uphold service standards and enhance team performance
• Manage guest interactions including reservations, walk-ins, feedback, and complaints to maintain exceptional service quality
• Administer bar and beverage programs, including stock management, happy-hour promotions, and responsible alcohol service compliant with liquor licence conditions
• Monitor sales, labour, and beverage costs against targets to drive revenue growth and support promotional events
• Coordinate events and catering bookings, collaborating with kitchen and clients to deliver personalised menus and service
• Manage inventory, ordering, and supplier relationships for front-of-house and bar operations
• Ensure compliance with food safety, hygiene (SFA), liquor licensing, and Workplace Safety and Health (WSH) regulations
• Liaise with Village Hotel Albert Court on shared operational matters to maintain seamless collaboration
• Support marketing, social media, and community engagement initiatives to enhance the restaurant’s profile

Required competencies and certifications

• Proven leadership experience managing front-of-house and bar teams, including hiring, rostering, training, and performance management
• Strong expertise in guest experience management and service excellence
• Experience managing bar and beverage operations with knowledge of liquor licensing and responsible alcohol service
• Solid skills in P&L management, revenue tracking, cost control, and budgeting
• Proficiency with POS and reservation systems
• Knowledge of food safety, hygiene, SFA, and WSH requirements
• Excellent communication, problem-solving, and organisational skills; proficiency in English

Preferred competencies and qualifications

• Experience in Indian, Nepalese, or similar full-service dining environments
• Flexibility and availability to work evenings, weekends, and public holidays

Other Information

Working Conditions

• Operates seven days a week from 12:00pm to 11:00pm requiring shift flexibility including evenings, weekends, and public holidays
• Six-day work week with rostered rest days on weekdays (confirm actual roster policy)
• Late finishes are expected due to operating and happy-hour hours

What We Offer

• Competitive salary based on experience
• Discretionary performance bonus
• Staff meals provided
• Career development opportunities within a growing family of sister restaurants

Shish Mahal Restaurant & Pub is committed to fair employment practices under the Tripartite Guideline on Fair Employment Practices and the Fair Consideration Framework. More information at www.tafep.sg.