Restaurant Guest Experience Lead

KJM EATING HOUSE PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

KJM Eating House Pte. Ltd. in Singapore is seeking a capable Restaurant Captain to deliver the guest experience with warmth and professionalism across all dining moments. You will lead service flow, coordinate with kitchen and front-of-house teams, and ensure smooth operations during service.

The role emphasizes upselling, menu knowledge, allergy awareness, and maintaining high hygiene standards, with a focus on tailoring service to diverse guest types while upholding brand standards.

Qualifications

• Hardworking, motivated, serious, team player and passionate about food, beverage and service.
• Well-groomed, clean and professional appearance.
• Leadership training exposure preferred; practical experience may compensate.

Responsibilities

• Provide friendly, excellent and professional service to all guests.
• Handle food and beverage orders and serving guests.
• Assist fellow Team Members to perform preparation and setting up in the restaurants for service.
• Check that all amenities and utensils are properly stocked and inspected.
• Assist guests on their respective requests and deliver based on their ability.
• Possess knowledge to upsell, well-versed in all aspects of the menu.
• Support Restaurant Manager in achieving all goals and Key Performance Objective.
• Ability to upsell, promote and ensure that the guest is enjoying their dining experience.
• Charm guests with knowledge of the food & beverage products in a friendly and approachable manner.
• Explain the food menu in terms of preparation methods, ingredients used, portion size and presentation.
• General knowledge about food allergies, dietary restriction, common brand of beverages to ensure smooth recommendation to gusts.
• Read the different types of guests and dining clientele.
• Ability to mold service output to suit the type of clientele at the table.
• Maintain the utmost cleanliness and hygiene standards in the restaurant.

Skills

Guest service

Upselling

Teamwork

Menu knowledge

Communication

Job description

KJM Eating House Pte. Ltd. in Singapore is seeking a capable Restaurant Captain to deliver the guest experience with warmth and professionalism across all dining moments. You will lead service flow, coordinate with kitchen and front-of-house teams, and ensure smooth operations during service.

The role emphasizes upselling, menu knowledge, allergy awareness, and maintaining high hygiene standards, with a focus on tailoring service to diverse guest types while upholding brand standards.