Guest Experience Captain

KNDS CATERING PTE. LTD.; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

KNDS CATERING PTE. LTD. is looking for a Restaurant Captain to uphold the guest experience and lead service on a day-to-day basis. You will deliver friendly, professional dining service, handle orders, assist setup, and ensure cleanliness and stock readiness across shifts.

The role requires upselling knowledge, menu familiarity, and a polished, customer-focused approach to create memorable dining experiences for guests.

Qualifications

• Hardworking, motivated, serious, team player and passionate about food, beverage and service.
• Well-groomed, clean and professional appearance.
• Prior exposure to leadership training programs preferred; a combination of practical experience and education will be considered as an alternative.

Responsibilities

• Provide friendly, excellent and professional service to all guests.
• Handle food and beverage orders and serve guests.
• Assist fellow Team Members to perform preparation and setting up in the restaurants for service.
• Check that all amenities and utensils are properly stocked and inspected.
• Assist guests on their respective requests and deliver based on their ability.
• Possess knowledge to upsell, well-versed in all aspects of the menu.
• Support Restaurant Manager in achieving all goals and Key Performance Objective.
• Ability to upsell, promote and ensure that the guest is enjoying their dining experience.
• Ability to charm guests with his/her knowledge of the food & beverage products in a friendly and approachable manner.
• Ability to explain the food menu in terms of preparation methods, ingredients used, portion size and presentation.
• General knowledge about food allergies, dietary restriction, common brand of beverages to ensure smooth recommendation to gusts.
• Ability to read the different types of guests and dining clientele.
• Ability to mold his/her service output to suit the type of clientele that he/she is serving at the table.
• Maintain the utmost cleanliness and hygiene standards in the restaurant.

Skills

Guest service

Upselling

Food & beverage knowledge

Team player

Professional appearance

Leadership training

Job description

KNDS CATERING PTE. LTD. is looking for a Restaurant Captain to uphold the guest experience and lead service on a day-to-day basis. You will deliver friendly, professional dining service, handle orders, assist setup, and ensure cleanliness and stock readiness across shifts.

The role requires upselling knowledge, menu familiarity, and a polished, customer-focused approach to create memorable dining experiences for guests.