Restaurant

SSM@WOODLEIGH PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

SSM@WOODLEIGH PTE. LTD. in Singapore invites applications for a Restaurant Supervisor to oversee daily outlet operations, staff supervision, food safety and stock control. The role focuses on delivering excellent customer service and maintaining high standards in a busy dining venue.

You will supervise service staff, coordinate orders with suppliers, monitor cash handling and ensure compliance with hygiene rules, while guiding teams to meet service excellence and operational efficiency.

Responsibilities

• Daily Outlet Operations
• Staff Supervision & Management
• Food Safety & Hygiene
• Inventory & Stock Control
• Customer Service
• Cashiering & Sales Monitoring

Job description

Job Responsibilities

1. Daily Outlet Operations

• Supervise and oversee the daily operations of the restaurant.

• Ensure the outlet operates smoothly and efficiently.

• Monitor staff performance and ensure duties are carried out properly.

• Ensure the restaurant is ready for opening and closing.

• Handle customer enquiries, feedback and complaints professionally.

• Ensure customers receive good service and dining experiences.

2. Staff Supervision & Management

• Supervise, guide and train service staff.

• Assign daily duties and responsibilities to team members.

• Monitor staff attendance, punctuality and grooming standards.

• Prepare staff schedules and manage shift arrangements.

• Ensure staff follow company policies, procedures and service standards.

• Report staff performance issues and operational concerns to management.

3. Food Safety & Hygiene

• Ensure compliance with SFA food safety and hygiene requirements.

• Maintain cleanliness and hygiene standards in the dining area, kitchen and storage areas.

• Ensure food is stored properly and labelled with the correct dates.

• Monitor food handling, preparation and serving practices.

• Conduct regular checks on refrigerators, equipment and food storage areas.

• Ensure all staff follow proper food safety procedures.

4. Inventory & Stock Control

• Monitor daily stock levels and ensure sufficient supplies are available.

• Coordinate food and beverage orders with suppliers.

• Check incoming deliveries against purchase orders.

• Monitor stock usage and minimise wastage.

• Conduct regular stocktakes and report discrepancies.

• Ensure proper storage and rotation of food items.

5. Customer Service

• Ensure staff provide prompt and courteous service.

• Handle customer complaints and resolve issues appropriately.

• Monitor customer satisfaction and service quality.

• Ensure orders are served accurately and promptly.

• Maintain a welcoming and professional dining environment.

6. Cashiering & Sales Monitoring

• Oversee cashiering and payment transactions.

• Ensure accurate cash handling and daily sales reconciliation.

• Monitor daily sales performance.

• Check POS transactions, refunds, voids and discounts.

• Report discrepancies or irregularities to management.