Residential Event Operations Lead

ROYAL PLAZA; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

ROYAL PLAZA in Singapore seeks an Event Services Manager (Rooms & Residential) to coordinate end-to-end residential and catering events from pre-arrival planning to post-event follow-up.

You will serve as the primary liaison between clients and hotel departments, translating requirements into actionable operational plans to ensure accurate room arrangements, event setups, guest experiences, and financial commitments.

Qualifications

• Diploma or Degree in Hospitality Management, Events Management, Business, or a related discipline.
• Relevant experience in hotel event services, catering, group coordination, reservations, front office, or a related hospitality function is advantageous.
• Good understanding of residential groups, room blocks, event coordination, Banquet Event Orders, and hotel operational workflows.
• Experience with Opera, Delphi, or equivalent hotel and event management systems is advantageous.
• Strong organisational and planning skills with attention to detail and the ability to coordinate multiple events, deadlines, and operational requirements.
• Strong written and verbal communication skills with the ability to manage clients and collaborate effectively across hotel departments.
• Good problem-solving skills.

Responsibilities

• Manage residential group requirements from handover through completion, ensuring all confirmed room and event arrangements are accurately coordinated.
• Manage group rooming lists, arrival and departure patterns, room allocations, special requests, and other accommodation requirements.
• Coordinate closely with Reservations and Front Office to ensure accurate room block management and smooth group arrival and departure experiences.
• Monitor group room pickup, cut-off dates, release dates, and changes to room requirements, providing timely updates to Sales, Revenue Management, Reservations, and relevant stakeholders.
• Prepare comprehensive group resumes, event information, and internal communications to ensure operational departments have accurate and timely information.
• Coordinate VIP arrangements, amenities, transportation requirements, and special arrangements for group organisers and key attendees.
• Review and manage Banquet Event Orders to ensure event requirements, timings, setups, menus, audiovisual requirements, and other operational details are accurately documented.
• Coordinate with Banquet Operations, Culinary, Food and Beverage, Engineering, Information Technology, Front Office, Housekeeping, Security, and external service providers to ensure event requirements are operationally ready.
• Conduct pre-event meetings and briefings with clients and internal stakeholders to confirm final arrangements, responsibilities, and operational requirements.
• Serve as the primary operational contact for assigned clients during residential programmes and events, ensuring enquiries, changes, and concerns are addressed promptly.
• Monitor onsite event execution, including function room setup, Food and Beverage service, audiovisual requirements, guest movement, and overall event flow.
• Resolve operational issues and last-minute changes in collaboration with relevant departments while minimising disruption to the client and guest experience.
• Build effective client relationships through timely communication, accurate follow-up, and professional management of event requirements.
• Support Sales and Catering team members with site inspections, client walkthroughs, planning meetings, and operational discussions when required.
• Ensure contracted services, room arrangements, event requirements, and other agreed deliverables are accurately communicated and fulfilled.
• Maintain accurate records of client correspondence, event changes, room requirements, billing instructions, and supporting documentation.
• Coordinate with Finance and relevant departments on deposits, billing arrangements, final charges, and post-event billing reconciliation.
• Conduct post-event follow-up, consolidate client feedback, and communicate relevant observations and improvement opportunities to internal stakeholders.
• Prepare event summaries, operational reports, forecasts, and other departmental reports as required.
• Maintain accurate information within relevant hotel systems and ensure compliance with departmental policies, procedures, documentation, and audit requirements.
• Perform other duties as assigned by the direct reporting manager.

Skills

Client coordination

Event planning

Operations coordination

VIP arrangements

Interdepartmental coordination

Billing accuracy

Post-event follow-up

Education

Diploma or Degree in Hospitality Management/Events Management/Business

Tools

Opera PMS

Delphi PMS

Job description

ROYAL PLAZA in Singapore seeks an Event Services Manager (Rooms & Residential) to coordinate end-to-end residential and catering events from pre-arrival planning to post-event follow-up.

You will serve as the primary liaison between clients and hotel departments, translating requirements into actionable operational plans to ensure accurate room arrangements, event setups, guest experiences, and financial commitments.