Restaurant Operations Lead: Guest Experience & Sales

Royal Palm; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Royal Palm in Singapore seeks an experienced hospitality leader to manage banquet operations and guest services. You will supervise staff, align schedules, train team members, and ensure adherence to quality, sanitation, and regulatory standards.

The role involves collaborating with operations to meet sales targets and promoting the brand through events. The ideal candidate has several years in hotel banquet settings, strong communication skills, and a results-oriented mindset to drive

Qualifications

• Minimum 3 years progressive experience in proactive hotels/banquet with event ballrooms/meeting spaces.
• Experience in hotel banquet operations is greatly desired.
• Strong oral and written communication skills.
• Results-oriented; ability to foster a competitive yet collaborative team environment.
• Proficient in Microsoft Office.

Responsibilities

• Provide a pleasant dining experience to customers and event guests.
• Respond promptly to guest feedback requiring manager action.
• Collaborate with operations to achieve restaurant sales targets.
• Create staff schedules to ensure appropriate staffing.
• Orient, train, coach, schedule, and evaluate employees; enforce policies.
• Contribute to strategic plans and ensure service standards are met.
• Maintain sanitation standards and follow regulations; secure revenues.
• Maintain ambiance through lighting, music, linen, glassware, and service quality.
• Promote the brand in the local community via events and word-of-mouth.
• Assist banquet team as needed by management.

Skills

Customer service

Leadership

Team management

Operations oversight

Regulatory compliance

Process monitoring

People management

Complaint handling

Education

Diploma / Nitec / Higher Nitec, GCE O Level

Tools

Microsoft Office

Job description

Royal Palm in Singapore seeks an experienced hospitality leader to manage banquet operations and guest services. You will supervise staff, align schedules, train team members, and ensure adherence to quality, sanitation, and regulatory standards.

The role involves collaborating with operations to meet sales targets and promoting the brand through events. The ideal candidate has several years in hotel banquet settings, strong communication skills, and a results-oriented mindset to drive