Luxury Residences Manager: Owner Engagement

The St. Regis Singapore; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

The St. Regis Singapore is seeking a Residential Services Manager to act as the strategic leader for on-site residential services, coordinating homeowner relations with the management company and ensuring flawless execution of brand standards across operations.

You will oversee day-to-day Residences operations, participate in action plan reviews, and support leadership in delivering services and amenities aligned with Ritz-Carlton quality.

Qualifications

• Bachelor’s degree in Hotel Management, Hospitality, or Business Administration.
• 2 years’ experience in residential hospitality, or related professional area preferred.

Responsibilities

• Maintains knowledge of owners’ name/number/family members, residence numbers, and floor plans and hours of operation.
• Maintains knowledge of all marketing packages and promotions used by the sales team (if the property is still in sales).
• Maintains knowledge of the Hotel Reservation Services.
• Responsible for assisting in the day to day operations for Residences, including vendor activity on-site and office administration.
• Conduct daily line-ups.
• Participate in monthly departmental meetings to review and assist in the implementation of action plans to improve employee and owner satisfaction.
• Provide employee recognition on an ongoing basis, including an annual staff event.
• Maintain complete knowledge and comply with all residences policies and procedures and protects the privacy of the owners.
• Maintain knowledge of homeowner Rules & Regulations.
• Communicate with the General Manager or the Director of Residences regularly regarding issues and information relating to residents.
• Provide feedback to the General Manager of Director of Residences for local standard operating procedures and assist with departmental compliance.
• Create an environment of open communication for Ladies, Gentlemen and Owners.
• Monitor logbooks and service requests to verify timely completion of tasks.
• Monitor unit admittance procedures and verifies correct key inventory
• Creates and maintains filing system: work orders, reports, home care records, invoices, correspondence, owner forms and proof of insurance.
• Office Communication should be replied to and filed in a timely fashion
• Communication via newsletters, email, and faxes may be required on behalf of the association. The General Manager or Director of Residences will monitor the communications the Residential Services Manager will execute.
• Maintains accurate homeowner’s roster and follow up with services deficiencies
• Knowledge of the computer systems including, Mystique, Buildinglink, scheduling software and key control software.
• Communicates with homeowners, management and employees.
• Manages owner expectations while remaining calm and courteous.
• Works flexible hours, including weekends, holidays and evenings if necessary.

Skills

Residential operations

Vendor management

Event planning

Guest relations

Communication

Team leadership

Education

Bachelor’s degree in Hotel Management, Hospitality, Business Administration

Tools

Mystique

Buildinglink

Key control software

Job description

The St. Regis Singapore is seeking a Residential Services Manager to act as the strategic leader for on-site residential services, coordinating homeowner relations with the management company and ensuring flawless execution of brand standards across operations.

You will oversee day-to-day Residences operations, participate in action plan reviews, and support leadership in delivering services and amenities aligned with Ritz-Carlton quality.