Reservation Officer / Senior Reservation Officer #74862

-; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A hospitality management firm in Singapore is seeking a Reservation Officer/Senior Reservation Officer to manage room reservations efficiently. The candidate will be responsible for handling inquiries, processing reservations, and ensuring guest satisfaction. Ideal applicants should have NITEC or higher qualifications, experience in hospitality, and strong communication skills. The role offers a salary package of up to $2,400, shift work in a dynamic environment, and opportunities for professional growth.

Qualifications

• Experience in a similar position within the hospitality industry is required.
• Excellent interpersonal and communication skills are essential.
• Ability to multi-task and manage time effectively.

Responsibilities

• Respond promptly to room reservation inquiries via email and/or phone.
• Handle credit card information and charges for prepaid reservations securely.
• Coordinate with operations regarding guest special requests.

Skills

Interpersonal skills

Communication skills

Time-management skills

Multi-tasking

Education

NITEC or higher qualification

Tools

Opera Cloud

Job description

Job Description

• Industry/ Organization Type: Hotel
• Position Title: Reservation Officer / Senior Reservation Officer
• Working Location: City Hall
• Working Hours: Shift Work
• Salary Package: Basic Salary Up to $2,400
• Duration: Permanent

Key Responsibilities

• Respond promptly to room reservation inquiries via email and/or phone.
• Handle credit card information and charges for all prepaid reservations securely.
• Coordinate and communicate with operations regarding guest special requests to ensure a smooth check‑in process.
• Input and update reservation information accurately into the system.
• Manage corporate, airline, and group bookings effectively.
• Follow up and monitor advance deposits or prepayments.
• Assist in promoting and upselling rooms to increase revenue.
• Manage "no shows" and coordinate with the Front Office on applicable charges.
• Stay informed about special rates, offers, and promotions in the hotel and provide updated information to guests.

Qualifications

• NITEC or higher qualification.
• Relevant working experience in a similar position within the hospitality industry.
• Excellent interpersonal and communication skills.
• Ability to multi‑task and possess time‑management skills.
• Familiarity with using Opera Cloud is advantageous.

How to Apply

Kindly apply through any of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [e-mail]. Please indicate #74862 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it is likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

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