Remote Telecounselor & Support Specialist

Agape Connecting People Pte Ltd; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

Agape Connecting People Pte Ltd is seeking a responsive contact centre agent to provide accurate and prompt assistance to participants and members via voice calls, emails and live chat. You will understand needs and deliver timely information.

You will coordinate with stakeholders, enter interactions in the management system, maintain professional communication, and follow up on cases to ensure resolution, with a focus on excellent service.

Qualifications

• Excellent verbal and written communication in English.
• Minimum 2 years of contact centre experience.
• Ability to communicate in additional languages depending on programme.
• Proficiency with Microsoft Office applications.
• Skilled at handling difficult interactions professionally.

Responsibilities

• Provide professional, accurate and prompt responses to participants or members via voice calls, emails, live chats, etc.
• Understand the needs of participants/members and provide timely information/assistance.
• Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.
• Enter details of all interactions accurately in the designated interaction management system.
• Maintain good soft skills throughout their interactions with participants or members.
• Follow up on cases that have been forwarded to points of contact/external stakeholders and ensure resolution.

Skills

Communication skills

Contact centre experience

Multilingual abilities

Professionalism

Case follow-up

Tools

Microsoft Office

Job description

Agape Connecting People Pte Ltd is seeking a responsive contact centre agent to provide accurate and prompt assistance to participants and members via voice calls, emails and live chat. You will understand needs and deliver timely information.

You will coordinate with stakeholders, enter interactions in the management system, maintain professional communication, and follow up on cases to ensure resolution, with a focus on excellent service.