Tele-Counsellor (Contact Centre)

Agape Connecting People Pte Ltd; Singapore; Sur place; SGD 28 000 - 42 000; Plein temps

Résumé du poste

Agape Connecting People Pte Ltd in Singapore is seeking a friendly and capable Customer Service/Contact Centre representative to handle enquiries from participants and the public. You will provide accurate, prompt assistance via voice calls, emails and live chat, and coordinate with colleagues to resolve issues.

The role requires strong English communication, at least two years in a contact centre, and proficiency with Microsoft Office.

Qualifications

• English communication with clear and professional tone.
• At least 2 years in a contact centre.
• Ability to handle challenging interactions professionally.
• Proficiency with Microsoft Office applications.
• Additional languages may be required depending on programme needs.

Responsabilités

• Provide prompt and accurate responses via calls, email, chat.
• Understand needs of participants and provide timely information.
• Coordinate with stakeholders to resolve queries.
• Log all interactions accurately in the designated interaction management system.
• Maintain professional soft skills in all communications.
• Follow up on cases to ensure resolutions.

Connaissances

English communication

Contact centre experience

Multilingual capabilities

Deescalation

Customer service

Outils

Microsoft Office

Description du poste

• Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc
• Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance
• Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved
• Enter details of all the interactions accurately in the designated interaction management system
• Maintain good soft skills throughout their interactions with Ptcp or MoP
• Follow up on cases that have been forwarded to POCs/external stakeholders and ensure that resolution is being provided to MoP

Requirements

• Good communication skills in English
• 2 years of contact centre experience
• Proficiency in other languages/dialects may be required depending on programme requirements
• Proficient in Microsoft Office applications
• Ability to handle difficult interactions in a professional manner