Contact Centre Team Lead — Quality & Training

Agapeplus; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Agapeplus is seeking a Contact Centre Team Leader in Singapore to manage the performance and service quality of a customer service operation. You will train team members, oversee daily case management, and ensure service quality through regular audits.

The ideal candidate has excellent communication skills, a strong initiative, and at least 2 years of relevant supervisory experience in contact centers. Proficiency in Microsoft Excel and the ability to work independently are essential.

Qualifications

• Ability to train the CSO on systems and programme-related information.
• Self-driven with excellent interpersonal and communication skills.
• Good communication skills in English.
• Proficient in Microsoft Excel applications.
• At least 2 years of relevant supervisory experience in a contact centre.

Responsibilities

• Manage the performance and service quality of the CSO.
• Ensure all CSO under TL supervision is well trained.
• Responsible for overall day-to-day case management.
• Conduct regular audits to ensure quality of CSO.

Skills

Training skills

Interpersonal skills

Communication skills in English

Microsoft Excel

Initiative

Education

Diploma qualification or above

Job description

Agapeplus is seeking a Contact Centre Team Leader in Singapore to manage the performance and service quality of a customer service operation. You will train team members, oversee daily case management, and ensure service quality through regular audits.

The ideal candidate has excellent communication skills, a strong initiative, and at least 2 years of relevant supervisory experience in contact centers. Proficiency in Microsoft Excel and the ability to work independently are essential.