Remote Senior Client Experience Leader – SEA & ME

Lux Research Inc.

Singapore

Remote

SGD 154,000 - 230,000

Full time

2 days ago

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Job summary

Lux Research is seeking a Senior Client Experience Manager to drive client success across a Southeast Asia and Middle East portfolio, focusing on energy and chemicals sectors. You will partner with our Head of Account Management for SEA and ME to embed Lux value, from onboarding to renewal, coordinating research, advisory and consulting teams to deliver measurable impact.

You will lead executive-level relationships, design engagement plans, monitor account health, and ensure timely delivery of

Qualifications

Industry experience in the energy and/or chemicals sector, with knowledge of technology, innovation and commercial priorities.
7+ years in client success, account or engagement management in B2B research, advisory, consulting or information services, including ownership of senior client relationships.
Track record of leading executive-level conversations and presenting business value and ROI to senior stakeholders.
Ability to orchestrate cross-functional teams (sales, research, consulting) without direct authority.
Strong service delivery discipline: scoping requests, managing timelines and keeping many client members engaged at once.
Familiarity with innovation, technology or R&D subject matter, and the curiosity to connect client priorities to research.
Proficiency with CRM and engagement analytics tools such as Salesforce, and ability to integrate AI tools in daily work for increased efficiency.
Clear written and verbal communication, sound judgment, and experience working across time zones with global clients.
Willingness to travel for onsite client meetings.
Bachelor's degree required; advanced degree in a science, engineering or business discipline preferred.

Responsibilities

Onboard and engage client members
Lead onboarding for new members, including welcome communications, kick-off sessions and platform walkthroughs
Partner with research directors to build a tailored advisory plan for each member, then own its execution
Set up client administrators to manage their team's access to the Lux platform
Scope client requests for analyst sessions and brief analysts
Respond quickly to requests, schedule analyst sessions, and share follow-ups
Generate new engagement by proactively sharing relevant research, webinars, events and new platform features
Run regular check-ins with members to capture changing priorities, gather feedback and recommend next steps
Design and execute account engagement plans that align delivery with each client's strategic goals
Lead account kick-off meetings with the account manager, agreeing on expectations, outcomes and measures of success
Build relationships with senior client stakeholders and decision makers, leading conversations on value delivered
Coordinate delivery of custom engagements to ensure a seamless experience across Lux products
Capture client value stories from every interaction and use them to show ROI
Monitor account health, spot risks early and lead the response
Provide delivery and value evidence to support renewal conversations
Coordinate account managers, research directors, analysts and consultants across each account
Oversee delivery across service lines including research and advisory, consumer insights and custom consulting
Track engagement, satisfaction and growth metrics, reporting outcomes to Lux leadership
Share learnings that improve client experience tools, training and best practices