Remote Policy Administration Exec – Home Protection

CPF Board; Singapore; Hybrid; SGD 36,000 - 54,000; Full time

Benefits offered by this job

Hybrid work model

Annual leave

Medical and dental benefits

Pro-family leave

Job summary

CPF Board in Singapore is seeking a Policy Administration Executive for the Home Protection Scheme (HPS) team. You will ensure accurate processing and maintenance of members' HPS covers, handling applications, exemptions, top-ups, renewals, and terminations.

The role involves liaising with service partners, providing operational support to senior staff, and performing general admin tasks. The position is a 1-year full-time contract with potential to renew, and offers a hybrid work model,

Qualifications

• Relevant experience in policy administration, insurance operations, or a related field.
• Experience working with service partners or external stakeholders is an advantage.
• Proficiency in Microsoft Office tools, particularly Excel, Word, and PowerPoint.
• Experience in process improvement using automation tools such as Macros or Robotic Process Automation (RPA) will be an advantage.
• Knowledge of insurance or housing-related schemes is a plus.

Responsibilities

• Process HPS application forms submitted by members for covers, exemptions, premium top-ups, and other related requests, ensuring accuracy and timely resolution.
• Liaise with service partners including HDB, private insurers, and mortgagees to facilitate smooth policy administration and resolve operational matters.
• Provide operational support to the Senior Manager, Manager, and Assistant Manager, including the preparation and collation of statistics, conducting system User Acceptance Testing (UAT), and performing accounts reconciliation.
• Provide general administrative support, including managing correspondence and handling telephone enquiries from members and stakeholders.
• Perform any other ad-hoc duties as and when assigned.

Skills

Policy administration

Insurance operations

Stakeholder liaison

Excel

Automation/RPA

Communication skills

Tools

Microsoft Office

Job description

CPF Board in Singapore is seeking a Policy Administration Executive for the Home Protection Scheme (HPS) team. You will ensure accurate processing and maintenance of members' HPS covers, handling applications, exemptions, top-ups, renewals, and terminations.

The role involves liaising with service partners, providing operational support to senior staff, and performing general admin tasks. The position is a 1-year full-time contract with potential to renew, and offers a hybrid work model,