Policy Admin Lead - Home Protection Scheme

Central Provident Fund Board; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Training opportunities

Promotion opportunities

Collaborative culture

Job summary

Central Provident Fund Board in Singapore invites a Policy Administration Executive to join the Home Protection Scheme team. You will ensure accurate processing of HPS covers, renewals, exemptions, and top-ups while maintaining data integrity and timely service for over 4 million members.

You will liaise with HDB, insurers, and mortgagees; support senior staff with statistics, UAT, and reconciliations; and perform general admin tasks.

Qualifications

• Experience in policy administration, insurance operations, or related field.
• Experience with service partners or external stakeholders such as financial institutions, insurers, or government agencies.
• Proficiency in Microsoft Office, especially Excel, Word, and PowerPoint.
• Experience in process improvement using Macros or Robotic Process Automation (RPA).
• Knowledge of housing-related schemes such as HPS or similar mortgage protection products is a plus.

Responsibilities

• Process HPS application forms submitted by members for covers, exemptions, premium top-ups, and other related requests, ensuring accuracy and timely resolution.
• Liaise with service partners including HDB, private insurers, and mortgagees to facilitate smooth policy administration and resolve operational matters.
• Provide operational support to the Senior Manager, Manager, and Assistant Manager, including the preparation and collation of statistics, conducting system User Acceptance Testing (UAT), and performing accounts reconciliation.
• Provide general administrative support, including managing correspondence and handling telephone enquiries from members and stakeholders.
• Perform any other ad-hoc duties as and when assigned.

Skills

Policy administration

Insurance operations

MS Office

Communication skills

Independent work

Team collaboration

Adaptability

Tools

Excel

Word

PowerPoint

Macros

RPA

Job description

Central Provident Fund Board in Singapore invites a Policy Administration Executive to join the Home Protection Scheme team. You will ensure accurate processing of HPS covers, renewals, exemptions, and top-ups while maintaining data integrity and timely service for over 4 million members.

You will liaise with HDB, insurers, and mortgagees; support senior staff with statistics, UAT, and reconciliations; and perform general admin tasks.