Remote Payments Technical Account Manager

Primer; Singapore; Remote; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote and globally distributed

Competitive share options

Flexible holiday, minimum 25 days

Co-working space access across major城市

Workations & Company Retreat

Home office stipend £500

Private Medical Insurance

Learning budget

Job summary

Primer is seeking a Technical Account Manager to own proactive technical issues for merchant integrations. You will work closely with Primer's engineering, product, and support teams to ensure optimal payment performance, risk mitigation, and technical readiness for new PSP connectors and payment methods.

The ideal candidate has hands-on experience debugging API integrations, reading logs, and communicating complex concepts to engineers and stakeholders.

Qualifications

• Hands-on ability to read API logs and traces, debug integration issues directly.
• Experience in technical, merchant/customer-facing roles in payments/fintech/eccomerce.
• Strong understanding of APIs, webhooks, and SDKs; ability to explain technical flows to engineers and non-technical stakeholders.

Responsibilities

• Monitor payment performance and risk for merchant integrations; optimize auth rate and routing decisions.
• Perform integration debugging with logs, traces, and API behavior; involve Primer engineering when necessary.
• Act as escalation contact during incidents affecting key merchants; deliver RCAs and preventive recommendations.
• Lead technical deep-dives and solution design sessions for new PSP connectors, payment methods, or Primer products.
• Conduct quarterly technical reviews with merchant engineering/payments stakeholders to assess health, opportunities, and risk.
• Translate changes in card schemes or regional regulation into concrete technical plans for affected merchants.
• Support design-partner rollouts and provide feedback to Product and Engineering.

Skills

Technical logs & traces

APIs, webhooks & SDKs

Merchant/customer-facing experience

SQL

Tools

SQL

Job description

Primer is seeking a Technical Account Manager to own proactive technical issues for merchant integrations. You will work closely with Primer's engineering, product, and support teams to ensure optimal payment performance, risk mitigation, and technical readiness for new PSP connectors and payment methods.

The ideal candidate has hands-on experience debugging API integrations, reading logs, and communicating complex concepts to engineers and stakeholders.