Tech TAM Lead - Payments & Integrations

Mastercard Inc.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Mastercard is seeking a Manager, Technology Account Management in the Asia Pacific TAM team to partner with account management, product, engineering and other cross-functional teams to support acquiring and processing customers and their onboarding, integration and ongoing operations.

You will translate technical requirements into practical actions, coordinate internal expertise, and build trusted relationships with customer stakeholders across technology and operations to ensure successful

Qualifications

• Experience in technical roles within issuing, acquiring, payment processing, or gateways.
• Knowledge of core card-payment concepts and technology (authorization, clearing, settlement, e-commerce, EMV).
• Experience in technical implementation, integration, testing, solutioning or production support.
• Ability to translate business requirements into practical technical actions.
• Ability to investigate and coordinate resolution of complex technical issues with multiple teams.
• Experience managing projects or implementations with multiple stakeholders.
• Degree in CS/IT/Engineering is an advantage.

Responsibilities

• Partner with Account Management, Product, Engineering, Technology and other cross-functional teams to support customer technology and operational requirements.
• Manage the technical and operational relationship with assigned acquiring and processing customers.
• Provide technical consultancy to customers throughout onboarding, implementation, integration, launch and ongoing operations.
• Guide customers through technical requirements, implementation approaches and relevant changes to Mastercard products, technology and standards.
• Coordinate internal technical expertise to support customer implementations and resolve complex technical or operational issues.
• Oversee customer technology projects to ensure technical requirements, dependencies and implementation activities remain aligned.
• Drive progress on customer actions, open technical issues, projects and applicable technology enhancements.
• Build and maintain trusted relationships with customer technology, operations, systems and other relevant stakeholders.
• Support technical escalations by connecting customers with the appropriate internal specialists and maintaining ownership through resolution.
• Collaborate with commercial Account Managers as the technical extension of the broader customer relationship.

Skills

Payments technology

Relationship management

Cross-functional collaboration

Technical consultancy

Project management

Communication skills

Analytical skills

Learning agility

Stakeholder management

Education

Degree in CS/IT/Engineering

Tools

EMV

Job description

Mastercard is seeking a Manager, Technology Account Management in the Asia Pacific TAM team to partner with account management, product, engineering and other cross-functional teams to support acquiring and processing customers and their onboarding, integration and ongoing operations.

You will translate technical requirements into practical actions, coordinate internal expertise, and build trusted relationships with customer stakeholders across technology and operations to ensure successful