Client Technical Onboarder - Associate

Testing Site - JPMC; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Testing Site - JPMC is seeking a Client Technical Onboarder, Associate to lead the end-to-end onboarding journey for complex payments implementations. You will manage implementation projects and deliver integrated technology and payment solutions, coordinating with clients and internal teams to ensure a smooth go-live.

You will collaborate with treasury, cash management, and merchant acquiring stakeholders, applying governance and onboarding methodologies to deliver successful outcomes across

Qualifications

• Bachelor's degree required.
• 5+ years in technical project management.
• Experience in client-facing tech project delivery.
• Proven ability to lead in a global matrix environment.
• Strong client focus and ownership.

Responsibilities

• Lead end-to-end technical client onboarding for payments implementations.
• Consult on technical solution design and client meetings.
• Advise on improving treasury, finance, and operations through payments tech.
• Facilitate workshops to shape solutions and create project plans.
• Establish governance, run testing, and manage legal docs for go-live.
• Ensure audit/compliance with risk management in mind.
• Improve global operating model with partners to enhance satisfaction.
• Monitor progress, identify risks, escalate issues to maintain timelines.
• Coordinate communications with senior stakeholders.
• Manage multiple concurrent implementations under deadlines.
• Contribute to onboarding lifecycle process improvements.

Skills

Project management

Client-facing

Leadership

Communication

Detail-oriented

Teamwork

Education

Bachelor's Degree

Tools

API

SFTP

ISO 20022 XML

SWIFT

Alteryx

UiPath

Python

SAP/Oracle/Kyriba

Job description

Shape the future of client experience by guiding organisations through complex payments implementations. Join our collaborative team where you’ll lead end‑to‑end onboarding, build trusted partnerships, and see your impact in every successful go‑live. Grow your career with exposure to global clients, senior stakeholders, and a wide range of payments products and technologies.

As a Client Technical Onboarder, Associate within the Payments team, you lead the end‑to‑end client onboarding journey, manage implementation projects, and deliver integrated technology and payment product solutions with excellence. You collaborate directly with clients to implement payments products, coordinating all aspects of a positive onboarding experience. You apply strong project governance and proven onboarding methodologies, consulting and guiding clients across treasury, cash management, trade, and merchant acquiring.

Be part of a culture that values inclusivity, continuous improvement, and outcomes that delight clients.

Job responsibilities

• Lead end‑to‑end technical client onboarding for complex payments product implementations, from solution finalisation through onboarding, testing, and go‑live production operation
• Consult clients and internal partners on technical solution design, including requests for proposals, presentations, and meetings
• Advise clients on improving treasury, finance, and business operations through adoption and operation of payments technology and solutions
• Facilitate workshops to scope and refine solutions; translate requirements into clear technical specifications and project plans
• Establish project governance, execute product testing, and manage legal documentation to enable successful go‑live
• Ensure compliance with audit and control policies, with an active focus on risk management and regulatory adherence
• Drive improvements to the global operating model with internal partners to increase client satisfaction and operational efficiency
• Monitor implementation progress, identify risks, and escalated issues to maintain timelines and quality
• Coordinate communications with senior stakeholders across client and internal teams
• Manage multiple concurrent client implementations and prioritise deliverables under tight deadlines
• Contribute to process optimisation and client experience enhancements across the onboarding lifecycle

Required qualifications, capabilities, and skills

• Bachelor's Degree
• Minimum 5 years of experience in technical project management
• Experience in client-facing technology project and/or service delivery roles with proven track record in driving process improvements
• Demonstrated leadership and teamwork, able to work independently in a matrixed, cross-functional, global environment.
• Self-motivation, initiative, personal ownership, and a strong client focus.
• Detail-oriented and methodical approach to project delivery.
• Strong verbal and written communication and presentation skills.

Preferred qualifications, capabilities, and skills

• Experience in transaction banking, corporate finance, or payment service providers such as financial technology firms or merchant acquiring
• Technical familiarity with file and data transfer technologies including Application Programming Interface (API), Secure File Transfer Protocol (SFTP), International Organization for Standardization XML (ISO 20022 XML) message formats and SWIFT
• Experience with artificial intelligence or machine learning applications, and automation tools such as Alteryx, UiPath, or Python
• User or developer experience with enterprise resource planning applications such as SAP, Oracle, or Kyriba (finance/treasury modules) or treasury management systems.
• Certified project or information technology service management qualification.