Remote Market Operations Specialist

Coinbase, Inc.; Singapore; Hybrid; SGD 117,000 - 124,000; Full time

Job summary

Coinbase is hiring a Specialist, Market Operations to provide frontline operational support for the Coinbase Derivatives Exchange (CDE) and Deribit. You will troubleshoot issues in real time, coordinate cross-functional resolutions, and help deploy platform updates in pre-production environments.

The role requires 1+ years in financial markets operations or a technical operations role, with knowledge of futures/options and multi-channel support.

Qualifications

• BA/BS in Information Systems, Economics, Finance, or a technical field with 1+ years in financial markets operations or a technical operations role.
• Demonstrated product and operational knowledge of listed futures or options, including hands-on error trade analysis and resolution.
• Ability to diagnose and articulate complex technical problems to both technical and non-technical audiences.
• Experience delivering multi-channel support (voice, email, chat) under high-volume, time-sensitive conditions.
• Familiarity with prediction markets, event contracts, FIX protocol, SQL, or CRM tools such as Salesforce and JIRA is a plus.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements.

Responsibilities

• Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and Deribit.
• Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
• Provide front-line support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.
• Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.
• Support onboarding and ongoing operational enablement of clients and vendors across both exchanges, including prediction markets and event contracts listed on CDE.
• Identify, document, and recommend operational process improvements aligned with business objectives and platform growth.

Skills

1+ years in financial markets ops

Futures/Options knowledge

Technical problem solving

Multi-channel support

Prediction markets

FIX protocol

SQL

Salesforce/JIRA

AI usage governance

Education

BA/BS in Information Systems, Economics, Finance, or technical field

Tools

Salesforce

JIRA

Job description

Coinbase is hiring a Specialist, Market Operations to provide frontline operational support for the Coinbase Derivatives Exchange (CDE) and Deribit. You will troubleshoot issues in real time, coordinate cross-functional resolutions, and help deploy platform updates in pre-production environments.

The role requires 1+ years in financial markets operations or a technical operations role, with knowledge of futures/options and multi-channel support.