Remote-First Real-Time Market Operations Specialist

Coinbase; Singapore; Hybrid; SGD 117,000 - 124,000; Full time

Benefits offered by this job

Medical benefits

Quarterly in-person surges

Job summary

Coinbase is hiring a Specialist, Market Operations to provide frontline operational support across the Coinbase Derivatives Exchange (CDE) and Deribit. The role runs 24/7, ensuring trading, clearing, and connectivity systems stay healthy for clients and internal stakeholders.

You will diagnose complex technical problems, coordinate cross-functional resolutions, and collaborate with product and development teams to launch updates and testing in pre-production environments.

Qualifications

• BA/BS in Information Systems, Economics, Finance, or a technical field.
• 1+ years of experience in financial markets operations or a technical operations role.
• Demonstrated product and operational knowledge of listed futures or options.
• Experience delivering multi-channel support (voice, email, chat).
• Familiarity with FIX protocol, SQL, or CRM tools such as Salesforce and JIRA.
• Ability to diagnose and articulate complex technical problems to technical and non-technical audiences.

Responsibilities

• Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and Deribit.
• Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
• Provide front-line support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.
• Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.
• Support onboarding and ongoing operational enablement of clients and vendors across both exchanges, including prediction markets and event contracts listed on CDE.
• Identify, document, and recommend operational process improvements aligned with business objectives and platform growth.

Skills

Financial markets ops

Error trade analysis

Multi-channel support

Technical communication

FIX protocol

SQL

CRM tools

Generative AI usage

Education

BA/BS in Information Systems, Economics, Finance, or a technical field

Tools

FIX protocol

SQL

Salesforce

JIRA

Job description

Coinbase is hiring a Specialist, Market Operations to provide frontline operational support across the Coinbase Derivatives Exchange (CDE) and Deribit. The role runs 24/7, ensuring trading, clearing, and connectivity systems stay healthy for clients and internal stakeholders.

You will diagnose complex technical problems, coordinate cross-functional resolutions, and collaborate with product and development teams to launch updates and testing in pre-production environments.