Remote Mandarin-Speaking Customer Success & Implementation

Pepper Cloud; Singapore; Remote; SGD 11,000 - 18,000; Full time

Benefits offered by this job

Remote work opportunity

Job summary

Pepper Cloud is seeking a Customer Success Executive (Software Implementation | Account Setup) to support Mandarin-speaking clients through onboarding and CRM implementation from a remote location. You will bridge clients with technical teams, ensure smooth adoption, and guide virtual demos and training sessions.

Ideal candidates have 2–5 years in SaaS onboarding or IT implementation, excellent communication skills, and comfort working with international clients.

Qualifications

• Fluent in Mandarin and English (spoken and written).
• 2–5 years in IT/enterprise solutions implementation, SaaS onboarding, or customer success.
• Strong communication and presentation skills.

Responsibilities

• Manage onboarding and CRM implementation for clients.
• Configure CRM to align with client requirements and run demos/trainings.
• Act as a liaison between clients and internal teams for onboarding and adoption.
• Maintain onboarding documentation and records.

Skills

Mandarin

English

Communication

Presentation

Tools

Salesforce

HubSpot

Zoho

Job description

Pepper Cloud is seeking a Customer Success Executive (Software Implementation | Account Setup) to support Mandarin-speaking clients through onboarding and CRM implementation from a remote location. You will bridge clients with technical teams, ensure smooth adoption, and guide virtual demos and training sessions.

Ideal candidates have 2–5 years in SaaS onboarding or IT implementation, excellent communication skills, and comfort working with international clients.