Student Success Advocate - Remote (Mandarin Preferred)

The Doctor Navigator Pte. Ltd.; Singapore; Remote; SGD 45,000 - 61,000; Full time

Job summary

The Doctor Navigator Pte. Ltd. is seeking a proactive Student Success Specialist to support student onboarding, progress tracking and proactive engagement in a fully remote role.

You will maintain close communication with students and parents, coordinate with tutors and internal teams, and ensure a high-quality student experience across time zones. Mandarin-language ability is preferred; you will manage Zoom sessions, update CRM records and drive outcomes by identifying opportunities to improve

Qualifications

• Excellent spoken and written English; able to communicate clearly with students and parents.
• Strong organisational abilities and attention to detail for managing multiple students.
• Proven ability to build rapport and maintain positive relationships with families.
• Experience using Zoom and CRM platforms for coordinating student activities.
• Mandarin-speaking ability is an advantage for bilingual communication.

Responsibilities

• Welcome and onboard new students through Zoom sessions.
• Build long-lasting relationships with students and parents from the start.
• Serve as the primary contact, keeping families informed and supported.
• Track student backgrounds, aspirations, challenges and support needs.
• Maintain ongoing communication and engagement throughout each programme.
• Coordinate with tutors and internal teams to deliver resources and guidance.
• Document progress, tasks and follow-ups to ensure accountability.

Skills

Communication skills

Organisational skills

Relationship building

Zoom proficiency

Mandarin speaking

CRM systems

Tools

Zoom

CRM systems

Job description

The Doctor Navigator Pte. Ltd. is seeking a proactive Student Success Specialist to support student onboarding, progress tracking and proactive engagement in a fully remote role.

You will maintain close communication with students and parents, coordinate with tutors and internal teams, and ensure a high-quality student experience across time zones. Mandarin-language ability is preferred; you will manage Zoom sessions, update CRM records and drive outcomes by identifying opportunities to improve