Mandarin-Speaking Customer Success Lead, China
Agridence Pte Ltd.
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Job summary
Agridence Pte Ltd. is seeking a Mandarin-speaking Customer Success Manager to own the full journey for Greater China accounts from first demo through renewal. You will lead onboarding, provide regulatory context on EU requirements, and ensure alignment between customers and our Product/Tech teams.
This role combines strategic account management with hands-on support. You will collaborate with Sales to identify upsell opportunities, maintain health scores, and travel occasionally to mainland
Qualifications
- 3+ years in a customer-facing role such as CS, AM, Pre-Sales in B2B SaaS.
- Experience managing China-based accounts and Chinese market nuances.
- Strong Mandarin and English, with ability to train others.
Responsibilities
- Own full customer journey for Greater China accounts from pre-sales to renewal.
- Run Mandarin demos, engage via WeChat, email, phone and video with CRM logs.
- Lead onboarding, create CS plans, and coordinate with Product/Tech.
- Monitor health scores, manage renewals, upsell opportunities with Sales.
- Build China CS playbook, translate guides, and provide regulatory context.
- Collaborate with Sales, Product, and Tech to meet customer needs.
Skills
Tools
Job description
Agridence Pte Ltd. is seeking a Mandarin-speaking Customer Success Manager to own the full journey for Greater China accounts from first demo through renewal. You will lead onboarding, provide regulatory context on EU requirements, and ensure alignment between customers and our Product/Tech teams.
This role combines strategic account management with hands-on support. You will collaborate with Sales to identify upsell opportunities, maintain health scores, and travel occasionally to mainland
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