Remote IT Support Engineer for Enterprise End-Users

ITCAN PTE. LIMITED; Singapore; Remote; SGD 36,000 - 58,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore seeks an IT end-user support specialist who resolves technical issues remotely within SLA for a government agency client. You will handle software installs/upgrades via Software Center/CCMCache, manage M365 sign-ins, and generate logs for escalation.

Basic network issues are part of the role, and you will share knowledge with colleagues to improve frontline support. The position emphasizes proactive collaboration, problem-solving, and reliable remote assistance to

Qualifications

• Experience in IT end-user support and remote issue resolution within SLA.
• Ability to support large enterprise government users via remote connection.
• Familiarity with Software Center/CCMCache for installs and upgrades.
• Proficient with Microsoft 365 account management and sign-in issues.
• Ability to generate logs and screenshots for escalation.
• Basic network troubleshooting skills.
• Collaborative mindset and willingness to share knowledge.

Responsibilities

• IT End user support, resolve tech issue remotely within SLA.
• Provide technical support via remote connection to large enterprise government agency users.
• Resolve software installation and upgrade issues via Software Center/CCMCache.
• Resolve access, sign-in issues, and general usage of M365 Office account.
• Generates logs and screenshots required to elevate to third-party vendors
• Troubleshoots basic network connection issues
• Proactively shares and collaborates with colleagues for knowledge-sharing

Skills

IT end-user support

Remote issue resolution

M365 usage

Tools

Software Center

CCMCache

Job description

ITCAN PTE. LIMITED in Singapore seeks an IT end-user support specialist who resolves technical issues remotely within SLA for a government agency client. You will handle software installs/upgrades via Software Center/CCMCache, manage M365 sign-ins, and generate logs for escalation.

Basic network issues are part of the role, and you will share knowledge with colleagues to improve frontline support. The position emphasizes proactive collaboration, problem-solving, and reliable remote assistance to