Remote IT Lead: Infrastructure & Security

Penanshin Shipping Pte Ltd; Singapore; Remote; SGD 90,000 - 150,000; Full time

Job summary

Penanshin Shipping Pte Ltd seeks a Senior IT Specialist / IT Lead to manage and elevate our IT infrastructure, user support operations, and security for about 200 users. Based remotely from Johor, you will act as the technical lead and supervisor, mentoring one IT Executive while remaining hands-on with systems administration, networks, cloud, and endpoint security.

You will oversee cloud services, identity management, backups, disaster recovery, and cybersecurity controls, implement SOPs, SLAs,

Qualifications

• Experience: Minimum 5 years of hands-on IT infra, system administration or technical support, with 1–2 years in a supervisory role.
• Education: Bachelor’s Degree or Diploma in Computer Science, IT, or System Engineering.
• Technical skills: Endpoint management (Windows/macOS) and MDM (Intune, Jamf).
• Cloud environments: Microsoft 365, Azure, AWS, or Google Workspace.
• Networking: VPNs, firewalls, DNS, routers, switches; zero-trust remote access.
• Communication: Business-level English required.
• Soft skills: Self-motivated for remote work; strong troubleshooting and cross-team comms.

Responsibilities

• Lead and supervise 1 IT Executive to ensure prompt ticket resolution.
• Establish IT helpdesk SLAs, escalation workflows, and SOPs.
• Balance daily user support with strategic IT projects and upgrades.
• Oversee IT infrastructure, identity management (Azure AD/Entra ID, M365) and cloud tools.
• Manage remote endpoint devices (MDM) for ~200 devices and provisioning.
• Ensure data backups, business continuity, and disaster recovery (3-2-1).
• Enforce cybersecurity standards (MFA, zero-trust, patching) and reviews.
• Incident responder for high-level escalations or threats.
• Vendor relations, hardware procurement, software licensing, SLAs.
• Maintain IT asset register and maintenance schedules.

Skills

IT infrastructure

System administration

Technical support

Leadership

Remote work

Vulnerability assessments

Cybersecurity basics

Education

Bachelor’s Degree or Diploma in Computer Science or IT

Tools

Microsoft Intune

Jamf

Azure

AWS

Google Workspace

Job description

Penanshin Shipping Pte Ltd seeks a Senior IT Specialist / IT Lead to manage and elevate our IT infrastructure, user support operations, and security for about 200 users. Based remotely from Johor, you will act as the technical lead and supervisor, mentoring one IT Executive while remaining hands-on with systems administration, networks, cloud, and endpoint security.

You will oversee cloud services, identity management, backups, disaster recovery, and cybersecurity controls, implement SOPs, SLAs,