IT Executive

Penanshin Shipping Pte Ltd; Singapore; Remote; SGD 90,000 - 150,000; Full time

Job summary

Penanshin Shipping Pte Ltd seeks a Senior IT Specialist / IT Lead to manage and elevate our IT infrastructure, user support operations, and security for about 200 users. Based remotely from Johor, you will act as the technical lead and supervisor, mentoring one IT Executive while remaining hands-on with systems administration, networks, cloud, and endpoint security.

You will oversee cloud services, identity management, backups, disaster recovery, and cybersecurity controls, implement SOPs, SLAs,

Qualifications

• Experience: Minimum 5 years of hands-on IT infra, system administration or technical support, with 1–2 years in a supervisory role.
• Education: Bachelor’s Degree or Diploma in Computer Science, IT, or System Engineering.
• Technical skills: Endpoint management (Windows/macOS) and MDM (Intune, Jamf).
• Cloud environments: Microsoft 365, Azure, AWS, or Google Workspace.
• Networking: VPNs, firewalls, DNS, routers, switches; zero-trust remote access.
• Communication: Business-level English required.
• Soft skills: Self-motivated for remote work; strong troubleshooting and cross-team comms.

Responsibilities

• Lead and supervise 1 IT Executive to ensure prompt ticket resolution.
• Establish IT helpdesk SLAs, escalation workflows, and SOPs.
• Balance daily user support with strategic IT projects and upgrades.
• Oversee IT infrastructure, identity management (Azure AD/Entra ID, M365) and cloud tools.
• Manage remote endpoint devices (MDM) for ~200 devices and provisioning.
• Ensure data backups, business continuity, and disaster recovery (3-2-1).
• Enforce cybersecurity standards (MFA, zero-trust, patching) and reviews.
• Incident responder for high-level escalations or threats.
• Vendor relations, hardware procurement, software licensing, SLAs.
• Maintain IT asset register and maintenance schedules.

Skills

IT infrastructure

System administration

Technical support

Leadership

Remote work

Vulnerability assessments

Cybersecurity basics

Education

Bachelor’s Degree or Diploma in Computer Science or IT

Tools

Microsoft Intune

Jamf

Azure

AWS

Google Workspace

Job description

About the Role:

We are seeking an experienced and proactive Senior IT Specialist / IT Lead to manage and elevate our IT infrastructure, user support operations, and security posture across a 200-person organization.

Operating remotely from Johor, you will serve as the technical lead and supervisor, mentoring 1 IT Executive while remaining hands-on with systems administration, network reliability, cloud management, and endpoint security.

Key Responsibilities:

1. Leadership & Operations Supervision

1. Supervise, mentor, and task-manage 1 junior IT Executive to ensure prompt ticket resolution and service delivery.

2. Establish IT helpdesk SLAs, escalation workflows, and standard operating procedures (SOPs).

3. Balance daily user support tickets with strategic IT projects and system upgrades.

2. Infrastructure & Systems Administration

1. Oversee and maintain company-wide IT infrastructure, identity management (e.g., Azure AD / Entra ID, Microsoft 365), and cloud/SaaS tools.

2. Manage remote endpoint management (MDM) for approximately 200 devices (laptops, mobile devices, hardware provisioning, and deprovisioning).

3. Ensure reliable data backup routines, business continuity, and disaster recovery readiness (3-2-1 backup strategy).

3. Cybersecurity & Compliance

1. Enforce corporate cybersecurity standards (MFA deployment, zero-trust policies, endpoint protection, and patch management).

2. Conduct regular security reviews, vulnerability assessments, and user access audits (Principle of Least Privilege).

3. Serve as the incident responder for high-level technical escalations or security threats.

4. Vendor & Asset Management

1. Manage vendor relationships, hardware procurement, software licensing, and ISP/SaaS service agreements.

2. Maintain a central IT asset register (hardware lifecycle tracking, software subscriptions, and maintenance schedules).

Requirements & Qualifications:

1. Experience:Minimum5 yearsof hands-on experience in IT infrastructure, system administration, or technical support, with at least1–2 years in a supervisory or team-lead role.

2. Education:Bachelor’s Degree or Diploma in Computer Science, Information Technology, System Engineering, or equivalent.

3. Technical Skills:

   1. Proficiency in Windows/macOS endpoint management and MDM solutions (e.g., Microsoft Intune, Jamf).

   2. Hands-on experience with cloud environments (Microsoft 365, Azure, AWS, or Google Workspace).

   3. Strong understanding of networking concepts (VPNs, firewalls, DNS, routers, switches, and zero-trust remote access).

4. Communication:Business-level fluency in English (spoken & written) is required

5. Soft Skills:High level of self-motivation for remote work, strong troubleshooting capability, and effective communication across non-technical teams.